Reviews for South Philly Steaks & Fries in Tempe, AZ

They dont listen messed up entire order after telling them they asked if they took the order wrong as if they didn't waited more... then 20 minutes for food then had to wait another 10 minutes to get cold fries and 3 sandwiches two fries two drinks bill was45$ waste of time and money a dollar burger would have been better. Also they had to ask us what we ordered 3 times while makingit get it correct. Read more

i ordered mine and my cousins food, it took almost over 20 minutes since we ordered , and i ordered something with chicken, i go... over and there is no chicken on the grill, and the girl put the fries in late. funny thing is , NO ONE ELSE HAS ORDERED! so thetime it is taking to get two sandwiches , is outrageous. never again. Read more

The food tasted fine, but I waited nearly half an hour for my food. Turns out it was done and ready for me for a while before... anyone bothered to tell me. I stood in front in the grill as it was made, then set aside. The cook struggled to clean the grill- which did need it. One of the spatulas fell into the grease trap, yuk, but rather than out it through the dishwasher, the cookpersonally... sprayed it off and returned it to use. I didn't see him change his gloves. He may have, but he definitely didn'twash his hands. For reasons I don't understand, he pushed on the meat as it cooked with his (gloved) hand. Shortly thereafter,he stuck that contaminated hand into the prepped veggies to grab for cooking. I hope none of that is consumed raw. I orderedthe loaded steak sandwich, which again, tasted fine, but there was neither gravy not fries in the sandwich. They were all smilesas they fixed the fry problem, but they were out of gravy. It would have been nice to be told that before I paid for it. Thereseems to have been insufficient training, supervision, and professional behavior. Train the kids you hire. Supervise the kidsyou've hired. I expect better. Read more

My friend and I went here for lunch today, and I was surprised with the quality of the Bell Cheese steak I ordered. It was... delicious and juicy, and incredibly huge for a regular size of only 8.49! Arizona Mills isn't known for having the best foodcourt, but this is a place I would definitely come back here to eat at! Read more

I went here for dinner on 8/23 simply ordered wings and fries. As I waited for them to cook my order(about 10 minutes) one of... the employees was cleaning, wiping down walls, glass, even pulled out the front griddle to clean behind it. I thought to myself,wow. They really do a good job cleaning...and then. As soon as the buzzer went off for my wings, he puts his rag down and fillsmy plate WITHOUT ever washing his hands OR changing gloves. No, he did not use tongs, he grabbed my food with the same dirtygloves he was just deep cleaning with. Normally I'm easy going, but I was disgusted in that moment. He handed it to me and Iasked " did you even change your gloves before you touched my food?" He got defensive and said "NO! Is that a problem"? I sayyes its a problem, that's disgusting. He says, so.. you don't want It?... needless to say, I got my money back and mostdefinitely will not be returning Read more

Went there last night about 8 pm. Had to stand at the restaurant and say Hello several times before a shorter male employee came... out, gave us a look and said he'll be with you in a minute, we had already been there for a few minutes. The other guy walksout, takes his gloves off, doesn't wash his hands, doesn't smile, doesn't say hello, asks what we want. We order 1 large orderof fries ask for them to be freshly dropped, the shorter employee scoops them up from the bin and puts them on the tray, myhusband points out we want them fresh. He says they are. There is no timer, we have no idea how long they were sitting there. Itook one off and took a bite and said no, these are not fresh, I want them freshly dropped. The shorter employee argues and saidthey are fresh. I said forget it, refund me my money and we will go. He throws the ones we touched back in the bin and drops newones huge health code violation. We touched the fries, you cannot put them back in the bin. A few more people come up andorder. Neither employee ever smiled or gave any type of good customer service to anyone they helped. Before the new fries cameup the guy finally walked over and threw away the old fries but I assume it's because I said it was a health code violation tore-serve those fries. When we were leaving the food court the taller employee starred at us the whole time we walked away. Therudest experience I have ever had at a restaurant. These employees need to be taught proper customer service. It wouldn't ofbeen that hard to drop a fresh order of fries when requested and there was no reason to argue with me and my husband over howlong the fries had been sitting in that been, especially since it took a few minutes for them to even come up to take our order.I have managed food my entire career and this is not how any company wants their customers to be treated. Read more

This place is a joke...I have read the reviews and nothing has changed in over a year. In a beautiful mall... environment....service is slow...there are no smiles...the supervisor is rude and doesnt care about the customers or whetherthey are getting what they ordered in a timely manner. 15 minutes wait time on an order of wings...3 people in front of mecancelled their order and all employees were fine with that. I dont understand how this place is generating a profit. Thesandwiches are way overpriced...I paid 28.00 for 2 combo meals and the fries were gross and i couldnt eat them. I could go onand on...but have said enough...just dont waste your time or your money!!!! Read more

They can't handle a big order. Food wasn't that good and even when I showed them my receipt showing they forgot 2 small fries... the blonde lady at the register (Nicole) argued with me about it twice saying they gave it to us. How would she know when shedidn't even handle the food? It's only fries if I pay for something I expect to get it without having someone give me anattitude and basically say I'm lying. Read more