Reviews for Cold Stone Creamery in Temecula, CA
I used to love coldstone, their ice cream is too sweet now and muted. The flavors don't pop out to you anymore. This location is... always out of toppings and ice cream. Read more
I always love Cold Stone! Everything is so good!
This experience was just okay. Because we ordered a medium/"Love it" the worker put a little bit in, a "Love it" size, it was... under the rim of the cup... she just asked them to just give her a small/"like it" instead because it would fit that cup justright... Therefore, obviously it took longer. Read more
Came in 9/17 @8:30pm Workers seemed like they hate their job. Hurried us up, no customer service at all, even threw my bf?s cup... at him. Read more
Blenders have not worked for the last 2 months. Worker stated the owner is careless and cheap. Worker admitted to having... spoiled milk in the fridge as we speak. Horrific!! Read more
ALWAYS out of ice cream. I've been there a few times recently, and each time, bad experiences. Not sure how this location is... still open. Wasn't always THIS bad. About 3 months ago around 7pm, I went in and there were no customers...also no one watchingthe front of the store. I waited about 7 minutes and then a line started forming behind me. I called the store and surprisinglysomeone answered. I asked if they were open, they said yes, and I said, "Ok, you have a line forming out here. I'm in thestore." Two guys came out from the back. Went in again with a friend and they had only 5 flavors of ice cream to choose from.All the other tubs inside the freezer were empty or almost empty. My friend didn't get anything since the store didnt have theflavor they wanted (chocolate). Went in today, 5/24/2021, and only 7 flavors to choose from this time. I noticed the toppingswere pretty empty too. They did not have the flavor my son wanted for a shake (chocolate), so he chose a signature ice creaminstead with cookie dough. After receiving his ice cream, he scooped up some ice cream and noticed a dead fly...that was aboutto be his first bite. I went in the store, they remade the ice cream, but my son no longer had an appetite for cold stone afterthat. He looked at his new ice cream and still had that image of the fly in his mind so he threw it away without even taking abite. Should've received a complete refund. I wasted $6 today. I will never go to this location again. Poor customer service,dirty presentation/appearance, obviously unsanitary, and always out of ice cream. How are you always out of ice cream when youmake ice cream? Containers left open..even the stone that they use to mix the ice cream was not scraped after every use. Read more
Ordered a cake with a pick up time of 1115. Get there at 1230ish the cake isn't ready. The guy is like the cake decorator... doesn't come in until 5. Well la di dah my daughters party starts at 3. Then he calls and says it's ready. Go pick it up... itjust says happy birthday even though the receipt literally says Happy Birthday and my daughter's name. I mean I just gave up.Horrible experience. Definitely will NOT use them again. Read more
Theres this one girl that works there with blonde strips in her hair and shes super pretty and she has a pretty cute voice too,... when i saw her she immediately gave me butterflies i just want to get to know her Read more