Reviews for Steak 'n Shake in Tampa, FL
It was okay, haven?t been there for many years. A lot changes no waitress. You order from Kiosk. It?s almost like McDonald?s.... They hand in your food and have a seat. I wish they had that taco salad Read more
Ordered a hot dog combo through DoorDash and the hotdog was far from edible. Completely burnt and black. On top of that I keep... calling back and they keep picking up and hanging up immediately. Don?t go here Read more
Walked in only had kiask for order. Tryed three of the four none worked and an employee on break told me the fourth one might... work. Nope left because they obviously don't need my business. One cook one drive through window person. Steak and Shake off mylist. Read more
My order was not correct. I had to remind them I had paid for a drink. The quality is not what it had been in the past. This... was my last visit. Should not have gone this week because at my prior visit, a young man was standing near the pay/order windowburping repeatedly. I asked to speak to a manager. The girl replied "well I guess I could be a manager." Read more
Asked cashier to make the order fresh. When received I asked cashier again if everything was made to order. Cashier stated that... everything was made fresh. As I checked my food it was cold. The fries double dipped in oil and stale. I?m also pregnant andthey served me raw bacon. This is unacceptable for the fact, when you come to order your food and you asked politely for thefood your paying for is being microwaved instead of freshly cooked. Read more
Went today with my son to kill some time between Dr. Offices. Food was great, so I'm not going to rate low for my experience.... I had a seizure in the back booth by the bathroom. 2 feet away from us they were having a work meeting. Not one person offeredto help my son. He would have appreciated a bad of ice or some cool water to help me (after) . Often times depending on how Ifall, he might need a hand lifting me so I don't hurt my hand. He told me he had to wrap his entire body around mine so mylegs didn't convulse into the diners across from us, they were banging on the partition. I could not belive the humanity tohelp a young kid while he held his mother's lifeless body afterward, either. My shake was great, though. Read more
Big Steak & Shake fan.. before covid. Now no waitress to order use a kiosk. Limited menu no Breakfast . Prices up .. But food... was good. Not a fan anymore might as well do Burger king etc. Read more
This was my first time going inside a Steak and Shake in quite a while and I have to say I was very disappointed. There are no... more waitresses at Steak and Shake nobody that works behind the counter at all. You order your food from a kiosk and then sitdown and they call your name and you walk up to the counter and get your food. You also make your own drinks, everything isself-service now. There are no paper placemats on the tables no caddies full of Steak and Shake sauces and spices. It hascompletely taken away from the old time nostalgic feeling of going inside and being served at a diner. I don't even think Ispoke to one employee when I went inside because everything is do it yourself . Even though the food was really good I do notthink I will be going inside anymore as it is just very sad to see this change. It also seems this change was just to save thecompany money. I can't even imagine how many people lost their jobs to a kiosk. In this day and age does everything really haveto be self-service. Can we leave a few things untouched. Read more