Reviews for Dunkin' in Syracuse, NY
Staff need better training, processes need to be overhauled. Ordered on the app so my order would be ready when I arrived.... Coffee is always ready but they often just assume every coffee is for the drive thru rather than reading WALK IN on the label,it's literally the first line. So sometimes I have to wait just to get someone's attention and then point out that they have mycoffee over by the DT window instead of the walk in counter. Also frustrating: if I order a donut or muffin it's NEVER readybecause apparently the system doesn't print out food orders the way it prints coffee labels. Almost every time, I have to goback in the line with other customers who didn't order ahead, to ask for my donut or muffin. This isn't rocket science, theyshould be able to figure this out. Pandemic, Labor shortage, Yada Yada Yada, been over 2 years now, that's not an excuseanymore. Read more
Should definitely have a special menu for the hour before they close. They won't make anything other than regular iced and hot... coffee and say that everything is broken. My partner is a night nurse at upstate and they refuse to make him food. Today the,"frozen machine was broken." I understand short staffing but instead of lying, they should come out with a before closing menu. Read more
This place is suppose to close at 9pm went there tonight at 840 and the crew ignored me at the screen an employee was smoking at... the back door went to pull up and he threw his cigarette and ran inside. I go there about every morning but I think they lost mybusiness for good after this. This is the 5th time in a month. Read more
I gave a big order and they handled it eagerly, friendly and professionally without any errors.
I been going this place for four years every day never had a problem before two weeks ago when they started messing up my order... every morning I don't why . Don't wanna go there any more Read more
Picked up a dozen donuts for my auto mechanic and staff. They actually were able to finish my repair on my vehicle le in two... days rather than the 2 week waiting period. If you want an awesome mechanic, Autotech of Syracuse. They are usually booked outfor 2 weeks. Read more
I use to enjoy going to this particular DD but I have to tell you, this was the absolutely worst service I've ever had to endure... from a bunch of females so much into their conversations that they could care less about the customer. They were rude,completely unprofessional and just down right nasty. They were careless in everything they've done. They were gossiping so loudthey I had to hit the window hard enough to get their attention and at that point they made mentioned they should call security,which I've would have loved if they did. And in that way the manager, supervisor or whomever is over them would have gotteninvolved. As a paying customer, I should be able to get services without attitudes. Not to mention, they got my drink wrong,which I found out later, because I'd asked for almond milk, which I did not get. I asked for something else, they gave mesomething other, and they gave me attitude along with it. I typically give people the benefit of the doubt, but not thesefemales. They really need to get trained again on how to treat people. The time was approximately 1:45PM, March 28th. I willNEVER return to this store. And I would advise other people who have experience this type of behavior to speak up Read more
They were out of most if not everything food wise and it was only noon. Only 3 people working and the drive thru line was around... the building and not moving at all. Poorly managed and it was a disappointing experience. Won't be returning. Read more