Reviews for Five Guys in Swampscott, MA
Service seemed a bit slow, considering how not busy it was... But the food was awesome!
Recently a Very disappointing experience. Not enough staff. No manager even. They tried their hardest but had to turn people... away. Hope things improve. Burgers are awesome Read more
My son and I rarely eat burgers, but when we do this is where we go. Their burgers are great!
ordered on door dash, received my order! when i opened the bag half my order was missing!! the fries were SUPER SALTY not... edible, i called to spoke to manager she was VERY RUDE she stated that the whole order was correct and refused to send what imissing and hung up on me! BAD CUSTOMER SERVICE Read more
Love the food and would give 5 stars but they need to improve a tad bit with the accuracy of their orders. Other than that,... great place to eat. Read more
I eat at this location quite often. Over the years they have had the hiccups but I?ve gotten better. Tonight I went in and dealt... with Ryan who was super pleasant and not in a rush to take my order and let me take my time all while dealing with a credit cardmachine issue. He handled it like a champ. I also called back to get his name and the female that answered the phone which Iforget her name Was also very polite. Good team work Read more
I ordered a cheeseburger ($8.70) only mayo, lettuce, tomatoes, and grilled mushrooms. Also a small order of fries($3.77). Total... $12.47. First of all the place was spotless. Very clean wherever you look and it was a little after 1pm on a Sunday. The peopleworking there were very polite and professional. I got my order to go. I took it to the car and immediately opened the bag. Thefries were delicious. I think this fresh cut style of fries is the best you can get. I then grabbed my burger and the firstproblem was that it was very messy the way it was wrapped. It was dripping out of the foil they wrap it in and was getting thebottom of the bag wet. The burger itself was very soggy. The bottom of the bun was almost like soggy paper. The top of the bunwasn't much better. Keep in mind I only took it from the store to my car in their parking lot right in front of the entrance.It's not like I drove home and then opened it. I had it for less than 5 minutes as I opened it in the car. There is a differencebetween a juicy burger and a wet soggy burger. This was wet and soggy. Flavor of the burger was ok, but the grilled mushroomshad no flavor at all. Overall the burger was bland and needed more seasoning. In closing the fries were the star here and theplace was clean and the staff were very nice. I truly don't think they are trained right in wrapping burgers to go. I don't carewho you are...you don't want to unwrap a soggy burger. Especially when it was like 4 minutes that it was wrapped until it wasopened. They need to rethink their to go packaging or at least let the burger drain a little before they wrap it. I think if youwant to spend almost $9 on a burger there are much better places to go in the area. Read more
The best burger hands down and so quick. I?m convinced they make their burgers with love and passion ?. And goya.