Reviews for Tim Hortons in Surrey, BC
First of all i called them 6 times to place a pickup order, every-time they picked but did not speak.. after going there I... ordered for a crispy chicken with extra sauce and chocolate croissant.. girl taking my order didn?t even know what sauce I?mtalking about she took so long to calculate and then my sandwich came with extra chicken patty with almost no sauce.. it wasn?teven crispy or cold.. croissant was also not fresh. I would have rate 0 stars. ???????? Read more
Horrible customer service. The store had 10 employees who were running around like headless chickens. Firstly, for 15 mins... nobody came to the register to take the order. Once the order was taken, the staff preparing the order missed it and 10 peoplewere served who ordered behind me. When asked about the status of the order, I was informed that there was no such order andthat I was never charged. Upon showing them the receipt they agreed to prepare the order which took them another 20minutes. An urge to the management to look into the training of staff and try to solve the issues. Read more
This place was amazing once upon a time many many years ago. Now it?s a dump. Store is a sticky mess wherever you step. Lineups... are long and often out the door. There are many people behind the counter but I can?t decipher what it is they are doing. Drivethrough is no exception. The cars are often backed up and blocking access for traffic. Quality of food is not that great. I amdisappointed. Read more
Staff was so rude they need trainiing how to treat customer. This is the worst Tim Hortons in Bc Worst experience I ever had ... the girls they're argue ???????? with customers , and most off all as a restaurant sanitization is essential . I have beencoming the last 3 weeks what I observed was dirt not only the table in between the seats and wall is disgusting . It reallyneed inspected bei some one. Read more
The worst experience ever, they don?t even deserve one star. I have worked at Tom Hortons for about 2 years, have never asked... someone ordering through drive thru for 2 wraps and 2 coffee to wait in the parking lot for 10 minutes. Also, ordered ice coffeewith milk they gave me with cream I told them it?s not with milk and they had the guts to say no it?s with milk. I can see thedifference In colour of the coffee and then they rudely say okay we will make another one. The wraps arrived 10 mins later andthe picture is attached here, it doesn?t look like wrap. To add to it, no tissue paper in the bag! Read more
Worst experience ever. I visited this place two times but worst experience in both visits. The food and drink were stale. I... ordered wrap which was only filled with rice barely two small pieces of cucumber and tomato. Whole wrap was just filled withrice only. Team members are just rushing everywhere. Staff was rude, we are not taking free stuff, we are paying for our food,doesn?t make sense to be rude or impolite with customers. Aren?t even listening what customer wants or waiting for. When i gotmy food, i waited another 5 minutes just for napkins. They have to make sure what customers are waiting for. Instead of rushingto take orders of another customers, first handle the customers who already ordered. I never give bad review to any restaurantbut my both visits had worst experience.l?ll never come back here! Read more
Best ever place for coffee?. I just tried french vanilla and my cousin tried strawberry quench...... I just can't explain about... it's taste like it was awesome..... I didn't think that it would be like this.... Moreover, we also enjoyed donuts as well.... Iwill suggest everyone to go over there and try their ?and ????....... Read more
One of the good Tim?s in this area.Always well stocked with Donuts and bagels. Staff is always different as in every Tim?s but... quick and courteous . This one is open 24 hrs so grab your fav coffee and donuts anytime. Read more