Reviews for Tim Hortons in Surrey, BC
Since they've hired all the east-indian international students, customer service has gone down the drain! They are literally... laughing and giggling in the back and pay absolutely no attention to the customers. The "supervisor" (another internationalstudent) on Tuesday, October 4th at 3:45pm fought with me over $2.99 (10 timbits) that they forgot to punch in and charge mefor. I had to use my debit twice because of their mistake. Hopefully the owner makes better choices in hiring going forward ortrains these employees better. Previous 5star reviews are employees themselves so be careful. Read more
This was my first experience at this place and I must say that they have the best customer service in Surrey. I still remember... a boy working there named Gagan Brar ( as written on his name tag.) He was so polite and dealt with kindness. Read more
today i order steep tea and bluebee muffin ! but both of items were so bad ! steep tea seems like there is only water no taste... of sugar or coffee ! & Muffin was even worst than steep tea ! muffin was not fresh and even it seems like it was sitting therefrom last 1 week beacuse the top of muffin was so hard ! and the taste was weird from inside ! its not the first time it?salready happnd with me twwice from this location! Read more
I order without sugar coffee but with sugar given. Many times misstake already. Service person accept orders doing roughly jobs.
Always drop by this location and every time the experience gets worse. There were 2 girls talking to each other and ignoring the... customers. They had brown music playing loudly and 2 out of the 3 things I ordered weren't available? I noticed they were extratalkative and friendly to these 2 guys sitting there. Hire individuals that actually do the job. Last time I checked this was afood establishment not a club. Read more
So disgusted right now. Ordered a turkey bacon club sandwich today and opened it up to see wilted and rotting lettuce. Very... disappointing to think someone thought it would be acceptable to serve this. I went in and asked for the manager, the girls inthe window who served the food turned and started laughing, manager said oh sorry about that and returned the money. Verycasual like they gave me the wrong food not rotten food. Will be the last time I visit this location. Read more
I always stop by this location to grab my coffee everyday. Yesterday was the worst experience I ever got. I ordered medium... double double and egg and cheese on croissant with chipotle sauce and sub cheddar cheese. Look at the picture what I am getting.There is no egg and i never asked for this much chipotle. Come on guys. Moreover, on window I asked the cashier to add 50 packtimbits to the order. She rudely asked me to park the car and there was no car waiting after me. Upon asking she rudelyreplied,? We have timer going on park on the side? Is this the service you are training your employees for. When I moved forwardI never saw any parking and I again came back to the window she came with attitude face and started screaming where are thetimbits . Read more
Had the most annoying experiences at this Tim Hortons. We go often for coffee and snacks for my kiddos after school and twice in... one week, they forgot my daughters seasonal dream donut and made us loop back around. I even paid extra for an upgrade the firsttime and second time I asked for a free item for the hassle of waiting in line again. The manager (?) on shift accused me oflying. Who on earth would loop back around and waste their time to steal a donut. They refused to give me the donut like it wascoming out of their pockets and had the whole staff staring me down. They always have the worst customer service there. I couldunderstand if the staff were high-school students but the people there are full grown adults. ???????????? Read more