Reviews for Tim Hortons in Surrey, BC
Never seems to get our order right. Always have to park and wait. Have been charged wrong amount before. Frequently short... staffed. Will be going to the one up the road from now on. Too frustrating to come here anymore. Read more
Good place. Not all Tim?s are created equal. This one is clean, efficient and friendly.
I would give 0 stars if I could. Worst experience I've ever had in my life. The staff did not have a clue of what they were... doing. I ordered a large roasted hazelnut iced coffee and a vanilla yogurt. I ended up wait for 20 plus minutes after orderingwhich resulted in being late for work. Customers that ordered after me were being served their orders first, each and everysingle one of them had been given wrong items. When I finally got my order, I was given a hot Hazelnut latte. I politely askedto have an iced one which is what I ordered. More time when on and I finally had to leave because I was already very akte forwork. Never going back ever again. Read more
The employee wasn't able to pass me my tea without pouring it all over themselves, that should be the first hint that something... is not right with your cup. I am so annoyed with pulling into this drive through and having coffee and tea dumped on me byincompetent employees. Today I was on my motorcycle so I didn't get a good chance to see how poorly the lid was on the cup.It's now all over my bike and I'm wearing half of it. 1 star is not low enough Read more
Giving an average rating. Staff appear to be mostly inexperienced or new. A previous mobile order was missed and not started... till after I arrived - even when I noted on the app that I needed it immediately. Now a secone mobile order was likewise missedand not started till after I arrived. They also had to repeatedly ask me to read back my order to them. These staff need moresupport. When I arrived there were only 2 customers waiting for orders. After I arrived only 2 more came in. I realize therewere also drive through orders but that means there should be more staff or support for the morning shift. Read more
Ordered sausage farmer's wrap combo, asked for large coffee with two cream, and a honey crueler, was asked if I wanted the hash... brown, I said yes, and repeated that yes I wanted it when I didn't see it on the screen, and screen also said large coffee 2cream. I didn't get the hash brown, and for given a medium, and staff member was rude when I mentioned the errors Read more
Drive thru. Ordered a grill cheese panini and a donut. It was grilled on one side only, the cheese was not melted and they gave... me the wrong donut. I enjoy their grill cheese when done right but not this time. Read more
Drinks are usually prepared correctly. Unfortunately more often than not the chicken inside of the wraps is subpar and contains... more gristle and fat than actual edible meat. Read more