Reviews for Tim Hortons in Surrey, BC
I don't know how you can consistently forget the lettuce and tomato on a bacon, egg, LETTUCE AND TOMATO sandwich. It's in the... name. Good lord, I went back and got my sandwich remade and they forgot to put any mayo on it. I haven't had an order at a TimHortons made correctly in probably six months now. Get your house in order! Read more
Couldn?t give 0 stars otherwise I would! One of the worse locations ever! My wrap was uncooked and also asked tea made... incorrectly. And it has happened almost 90% of the time that I have ordered from this location. Totally trash and waste ofmoney. Go to some other nearby location. Don?t waste even a single dollar here. Read more
Tim hortons overall quality and service has been going down overall since last two years. This one joins the list , as seen... persistently in all other comments ?amount of time they have messed up my coffee is way beyond acceptable ? . Bagels are nottoasted even after asking for toasted and coffees are 65% filled usually. (Considering i am here talking about night staff as Iusually go there mid night) . Today ordered pumpkin spice latte and was given almost regular latte with less than alight syrupand she also forgot to put cream. There was no line at all. Being it 2:15 AM. Why can?t you make simple order right? I went backimmediately making circles in drive through and she was like I added enough syrup i just forgot cream with so much of attitude.She took coffee I tasted back opened it and added cream!!!! What happened to service policy? I took coffee back to my workplaceand shook it well with spoon than pumpkin spice taste started!! So making latte and just adding syrup doesn?t make it right! Youhave to mix it too. Anyway will try to avoid. Read more
2 out of 5 times they mess up my order. I go every morning, and I usually het the same thing. Also if you get a large latte, the... cups never full. It?s the amount of a medium?. If that. Why? How hard is it to fill the cup. The lack of care and quality thatcomes from this place is ridiculous. But there?s no other choice for me in the morning otherwise I wouldn?t bother going hereanymore. Zero stars out of 5. I wanna complain to HQ but I?m not sure how to do so, or if it would lead to anything. Read more
I?ve been going to this Tim?s for over two years, the amount of times they have messed my friends and i coffees up is... ridiculous. I went there tonight and wait almost 15 minutes. When ordering she was extremely rude and disrespectful. I?ve neverhad such bad service in my life. It took us almost 5 minutes just to order 4 things. We then pull up and there having aconversation with two men that didn?t even order anything. They were talking for a good solid 5 minutes at least. We then pullup and waited to pay she handed us our wrap and then we waited and waited and waited, then she comes up and tells us she didn?thave the donut we ordered almost 10 minutes ago. She was super rude when we were trying to decide what donut to pick out of they3 they had to offer us. We asked to speak with the manager and she turns around and goes she?s not here is there somethingwrong? Yes there?s something wrong, you have very slow and have offered very disrespectful service. Anyways that?s my rant forthat disrespectful place!!! Read more
This restaurant has gone downhill. Use to be good a few years ago. Now, not so much. The hash brown is always hard and over... cooked. The staff hardly greets you and never says any good bye or have a nice day. And my coffee today tasted old. Read more
Terrible service that seems completely unorganized with zero efficiency. Sadly most of the Hortons locations in Langley are... equally poor. If quality and reasonably quick service is your goal, try to find a different Tim Hortons. I believe it?s amanagement issue, the people seem reasonably friendly but often seem to lack the ability to understand English fluently whichmakes drive through accuracy a disaster. Read more
The employees can't be bothered to double check if all items are in the bag, or that the items are correct. They move incredibly... slow and are rarely friendly. Unfortunately about as much as one expects from Tim's as of late Read more