Reviews for Tim Hortons in Surrey, BC
So order a sandwich and tea but was told to pull forward. They have no parking spot and one is expected to just stop blocking... cars coming and entering the site. We'll I'm sure your "serve rate" looks fast to head office but I'm not using this locationagain and risk a fender bender to make your numbers look good on paper. Read more
Whomever is in charge of customer service needs to step up. When you're working the drive through you say "hello,welcome to tim... Hortons how can i help you?" Not.... "Hi?" Read more
Worst service. Took 20+ mins to get a veggie sandwich they have and they added bacon in it, made my day. Also, its not always... the case with employees. Tim Hortons's policy of prioritizing on-line orders is cruel. Its bad for the employees as well aswalk-in customers. Read more
This is one to avoid if you want medium to good service. After waiting in line then go up to one of the order boards and wait... ... then a vehicle comes up to other board, orders and proceeds ahead of me. This is so frustrating. Will not use that oneagain. Read more
Staff (only dealt with one) wasn't very friendly. Poured us the last bit of the old coffee, it was morning so fresh enough,... however; she didnt even fill the cups and then proceeded to make a fresh pot while we waited for the ones she prepared for us. We got donuts too (limitef selection available) and had to ask for napkins. I'm all for saving the earth, but being able towipe your hands after a sticky donut isn't asking for much. I've been to this one a few times and usually ordering through thedrive thru is even more of a headache. Do better Tim Hortons. Read more
One of many poor experiences Ice cap with no whip cream, and a Roast Beef craveable. She said I'm sorry. I indicated you are... obviously not, or you would have fixed my order, or would have adjusted the Bill. Which she did not. Sorry, NOT SORRY. Nothinggood comes from this Franchise, lacks consistency! Read more
Asked and paid for a bagel with cream cheese. Because of the rush they?re in, gave me a bagel with nothing in it.
So rude employee!!!The manager instead of apologizing for the employee's rudeness. he went and defend her! We ordered a... croissant and medium coffee and when my boyfriend ask about their pastry sandwich she suddenly raised her voice and startedtalking rude to us. We then pulled over to get our order but was met with the guy manager who didn't even bother to tell hisemployee to apologize for her bad behavior. And charged us for the thing we did not even get!!!!!Never going to this placeagain!!!Such bad customer service!! Read more