Reviews for Tim Hortons in Surrey, BC
We visited Time Hortons at 8pm (Nov. 04, 2022), and took seats at one corner. Soon after we took the seats, a person started... throwing outside area tables and chairs in the area we were sitting (close to the door) with loud noise. When I say throwing, itwas really throwing and not putting. He then made a big stack of chairs on one side. As soon as he left, the stack of chairsfell down, and blocked the whole area, where we were sitting. No employee in the store bothered to unblock the area. We keptsitting in the blocked area until 9pm (store close time). It was not only extremely unprofessional, it was unsafe too, as theroute to exits should always be clear. Eventually at store close time, an outside person, who probably came to pick up one ofthe employees, was asked by one of the employees to remove and arrange the chairs in smaller stack. I feel sorry for Canadianbrand, as people are offering third world service, and destroying the reputation of this brand. That being said, I will willnever visit Tim Hortons again at above location. Read more
With lots of advance ordering at this location & no drive thru..the wait for walk in customers can really back up at... times. Drink or coffee only line could streamline a bit. I far prefer meet and greet w staff over pre-order and run. However,,,it would be nice to receive reasonable quick service instead of waiting a long time to order while pre-orders getpriority. Staff is very friendly..big reason why I'll wait a bit longer. Could grab&dash customers be served at a separatewindow/ counter instead of dashing in infront of waiting walk ins? Read more
Attended on evening of Oct 19, 2022. The donut was somewhat old and stale and hot chocolate was warm and flat. After Sitting... down for about 2 minutes the female server told me they were closing in 1 minute ! In other words? leave ! Will not return tothis location. She did not mention this when I ordered. Read more
I'm sure the staff is nice and doing their best, but the wait times for this Tims are way longer than any others I've been... to. There have been plenty of times when I have ordered well in advance and still had to wait another 15 minutes for somethingas simple as a grilled cheese or soup. It's a bit odd to me because sometimes there a very little to no customers when I order. Read more
There?s something seriously wrong with this Tim Horton?s. I come here fully regularly, so I?m prepared that it?s gonna take at... least 20 mins to walk in, and come out with my food. First of all, the biggest problem is the wait time. Even to get a coffee issometimes takes 5 minutes, even if it?s not particularly busy. I would love to say that it?s the fault of management who needsto do more for this place, but unfortunately it?s not only them to blame. Most of the employees are unfriendly, irresponsible,lack critical thinking (how could you give me a frozen beverage first, and then make me wait 15 minutes for the rest of theorder?). If anybody from management is reading this (I doubt it), install tablets for ordering, and train your staff better.I?ve never seen a Tim Horton?s as consistently bad as this one. Read more
First of all, I do appreciate the new team, but the policy change to half a bun for chilli combo is... pathetic. Oh, and 2 packs... of butter were already opened. It used to be worse, since they always missed an item like every other time. I wouldn't caretoo much about quality, since there never really was any quality for a long, long time. It's cheap; it's fast; and it'sfilling. With half a bun...sure, blame the inflation, but it's just pathetic. Read more
Staff is friendly, working very hard and corrected our order instantly without issue. Very busy, but nice Tim?s! Update: we had... to mishaps, staff was super fast and friendly to resolve both! Thanks Tim?s and Staff, you rocked it! Read more
I'll be honest and say I had the best customer service while I was here...I think it was the manager.. but she was quick,... polite, and very on the ball. The food was fast and the drinks were actually made right! Read more