Reviews for McDonald's in Surrey, BC
Absolutely this is THE worst McDonald's in all of BC! To get our order in the drive thru we were lined up down the ROAD. Not... the parking lot, the ROAD. It took 24 minutes from the time we lined up to the time we drove off with our order in total,completely unacceptable. They are constantly either out of something or something isn't working. We stopped going inside thisrestaurant because it's so disgustingly filthy, and, slow. Now.. we will never go back even through the drive thru. Is thereanybody actually in charge here?? How can it be SO bad?? I complained numerous times via the survey on the receipt and spokewith head office, but still..... just as bad here as ever. Any positive reviews are surely friends and family of staff, staffthemselves, or fake reviews lol..... Read more
As always, this location does not have all the hot drink options available, the self service kiosk does not work, the self serve... discs are missing, the printer is not working and worse of all it is DIRTY!!!! See pictures attached. I had to clean the tablemyself using napkins and hand sanitizer. No one available, short staffed I guess. Read more
1 star is too many. Staff extremely rude, the manager being the most rude of all. When i arrived the place was like a zoo. Lots... of customers very annoyed at how long they were waiting. So i decide to use self service kiosk, place order and theres no paperin receipt thingy. No idea what my order number is. My order is being called anyway, i sit down with 3 kids. Lots of itemsmissing from order. Rude manager demands to see my receipt to see whats missing. I tell her self service kiosk is not printingreceipts. She storms off in a tantrum. Refuses to give me my second coffee. I ask for my receipt to be printed by till to provei ordered 2. Manager refuses to print receipt and eventually gives me what i paid for. Wont be back here again. I suggest thatthey replace the manager they have in there today (September 3rd). She is horrible. Read more
My family and I come to this location quite often and always use the drive though. We have always had such wonderful experiences... when we are served by Sheryl. Her amazing attitude and commitment to her customers is remarkable. We have always said how muchwe love it when she serves us. You are very lucky to have her???????????? Read more
Possibly the worst McDonald's in the lower mainland. McDonald's used to have a timer. 60 seconds was the goal from ordering to... food out the window. I don't think food has past out this locations window in over a year. Almost every car is parked, and mealsdelivered curbside instead. Average wait time for me has been 5 minutes. A 25 minute wait once when my meal was given to anothervehicle. Read more
This staff in this store is so unprofessional and does not observe the food handling safety. How come McDonald's allows the long... fake nails for the staff while on duty? you'll never know if there is dirt that stays under those fake nails. All fast foodshould not ignore this not just McDonald's but other fast food industries should observe food safe handling as well. Read more
They looked different from other McDonald's. When we walked in was really messy and dirty, really wanted to walk out but my... babies insisted to have burger so we stayed then later on the girls came out to clean and tidy up everywhere so we asked becauseof the students came before us, ate and left mess everywhere, didn't even threw their garbage away. She clean everywhere nicelyso we were happy to see that Read more
This place is the most incompetent McDonald's in the lower mainland. If I was the owner I would shut this place down and fire... every employee, take the loss and hire a completely different staff and train people properly from my cold soggy fries to myorange fruitopia that just tastes like water I would be embarrassed if I owned this place. Your workers are so incompetent thatthey can't tell when proper mixtures are in the drinks or the fact that you could barely see the floor through the drive thruwindow with all the food and dirt on the ground I thought dives were little holes In the wall places no a McDonald's.. I feltlike I was ordering from a burger King in deep surrey Read more