Menu for Bengal Grill Restaurant in Surrey, BC

I'm a new immigrant from Sri Lanka and wanted to find some food similar to Sri Lankan cuisine. This place was recommended to me... by a friend of mine and guess what the food is delicious and the service is good too. Their fish pakora and mutton biryani aremy favorite from the menu Read more

I had to change my past experience 5 star review to 1 star and here's why. The food quality is not the same and it is getting... worst and worst. The customer service sucks. The staff at the counter lacks basic customer service skills. They are rudetoo. Yesterday i went and ordered 2 fish pakoras. Paid for it and received all the fish pakora in one box only. I figured it outwhen i was told to step outside and have it since it is a take out only restaurant. When i went out in cold and opened the bag ifound my fish pakora dropped in the bag since the box was overflowing. I went inside and politely asked the lady to give meanother box so i could distribute the fish (and make it easy to eat with my son) She rudely told me that i should have told thewaiter to put in 2 separate boxes, and that i should know that they give 2 pounds of fish pakora in one box. I was lile WTH,how would i know that? I ordered 2 separate fishes, why would someone put in one box? And plus it only costs a few cents foradditional box, why am i getting argument over such a little thing. I politely told her to put this up in writing so othercustomers don't have to assume this new policy, to which she further argued that it is already displayed, i did not read it.Honestly,it wasn't displayed anywhere. Also i was on foot and had no where to go out and have my food, a little courtesy wouldhave gone miles when i told them that it is too cold outside and I'm on foot. If i had my car it would have been no problem, iwould have enjoyed my food in the car. Despite my request to eat inside, i felt really bad having to go out and eat by thegarbage bins. Any way, i suggest the management to pay attention to customer needs and a little staff training. No business isgood enough without customer retention and yours is surely winning the damn race. Read more

Over hyped fish, average taste plus the service is not good either. They don?t have dine in, I called 30 mins before appearing... for pickup and still the guys who came after me and ordered fish got it first and they still had no clue what my order was! Read more

If you haven't tried their fish pakora bro do you even live in surrey. Very quick service and friendly staff. Take out and go

Bengali Fish employees serve you based off of the person picking up. I ordered 3 pounds today told them to specifically pack in... three separate containers as it's for three separate families. I was given 2 containers. When I called and asked why is it 2,The lady argued and said we were not told to put into 3 separate. They absolutely do not know what customer service is, the ladyargued and did not even apologize once: she denied and did not try to resolve my concerns. Just a note for people going to pickup from this location: please send a MALE to pick up as they give more fresh food to males compared to females or youngerchildren. Please learn what customer services is and what it takes to have a customer especially during this pandemic time.Everyone is struggling so if you have a customer please value and appreciate them rather than giving them burnt and dryfood. Here is a picture of what their 3 pounds of fresh chicken pakora looks like. LOL! Hopefully their management sees thisreview! Read more