Reviews for Jack in the Box in Surprise, AZ
24 hour location yet show up at 11pm, 3 cars sitting in the parking yet "short staffed so they are only doing mobile and door... dash orders" you drive by the window and no one is doing anything. Laziness at its finest. Read more
If I could give zero stars that would be accurate. Avoid this location at all costs! They mess up your order every single time!
Earlier I had posted a review and I accidentally put 1 star and I did not mean to do that.. I apologize and am fixing this... review now to give you my honest feedback! I enjoyed my dining experience at this location as well as the food. You guys deserve5 stars! Thank you! ?? Read more
The young lady at the window, Keona(I hope I spelt is correct!) you are amazing and with the best customer service ever! I will... come back because of you! Jack in the box is very lucky to have someone like you and someone who takes such pride in their work!Excellent job!! Read more
I order Jack In The Box often through the mobile app. Tonight I ordered it through the app and it took the driver 40 minutes to... bring me food. I live maybe 10 minutes away with traffic. Needless to say when it was delivered it was cold AND I was missing 4tacos. The only thing the store could suggest after being on hold for 30 minutes and having to call 5 times for someone toanswer was I come in to get the food remade. I have a baby at home which is the WHOLE reason I do delivery. The ?manager?wouldn?t give me the bosses number and I was on hold waiting for corporates number for over 5 minutes before I just decided tohang up and look it up myself. This location is sucks! Read more
Nice dining area with a fire place. Hard working folks there!!! Front line customer service just need to smile. As to resolving... any issues, like exchanging your fries for a fresher one, no problem. Read more
Hit and miss at this location. Worse experience I had, was when I waited over 40 minutes in their drive-thru... Other times... I've never had an issue.. Read more
It was so bad I didn't even get to eat. As soon as we pulled up to the drive thru they said"what do you want" very rude". Then... we didn't take it to serious we ask for 2 tacos and then she proceeds to say "we are all out of tacos" you're known for havetacos. Lastly we decide to get a jumbo jack and when we ask for it they say "Why don't you go to McDonald's" we ended up notgetting our jumbo jack. This happened tonight. This is horrible customer service. DO NOT GO! Read more