Reviews for IHOP in Surprise, AZ
Very comfortable ???? and calm, I usually go around 6:30am best time for me.
The restaurant was clean we were seated quickly and had an excellent waitress. We ordered the $5 breakfast special. When we... received it the food was cold all of it so sent back manager had it remade second order was better but sausage was still verycold. We appreciate the customer service we will be back again just won't order sausage Read more
It's your average IHOP. The staff is really polite and nice, the food CAN be decent, and it's been quiet the couple of times we... have gone. Which now that I think about it can be because the food quality is just not something to jump up and down about. Ido wish it was a bit cleaner (dead fly stuck to the window, flies in general. Everything is a bit worn down and could use afresh coat of paint. Read more
Overall a poor option for breakfast with the family. Typically when we visit other IHOP locations we enjoy our meal and time.... Location upkeep and cleanliness was poor. Staff attitude was annoyed, stressed and appeared over worked. Food was unenjoyable.Pancakes were either over cooked for some or soggy for others. Any meat the table got was like it sat under a heat lamp fordays. Go down the street to other options. Try Fast Eddie's. Read more
I'm only rating this 5 stars because of the awesome waitress that my family got. Dana was fantastic, she was friendly,... efficient, and very welcoming. Food was awesome this time around, and overall was just a very pleasant experience! ???????? Read more
Waited almost an hour for cold, soggy burgers, a sprinkle of fries, and never asked if we needed refills, and the table smelled... like it was wiped down with a rag that was sitting in dirty water for days! The Women?s bathroom was absolutely disgusting. Itwas very obvious that I was not happy with mine and my kids? good but nobody cared? The restaurant wasn?t even busy! Do yourselfa favor and avoid this location. Read more
Very disappointed with everything. They were not busy at all, 5 tables total that were occupied. We were sat at our table. It... wasn't clean, we had to get a rag from one of the other waitresses and wipe down our own table. The server took our drink order,then took our food order when he brought us our drinks. We were waiting on our food for about 20 minutes. Never once saw ourserver after taking our order. Our cups were empty and one had some strange substance on it. We had to chase down the otherwaitress again to change our cup and ask for refills. Our server was nowhere to be found. The other waitress was helpingeveryone and cleaning up tables. After 35 minutes and mind you the place is still empty. The food came out. My order was the newturkey meal. Turkey slices, steamed broccoli and red skin potatoes. My turkey was so dry I couldn't even get it on my fork. Theymade me hashbrowns instead of red skin potatoes. I didn't finish it. We ended up paying over 75 dollars for 3 kids pancakes and2 adult meals. We complained about the turkey and our server didn't show any sign that he cared. We won't be back. I attached apicture of my food. I'd probably enjoy the food you get from hospitals more. Read more
My waitress was outstanding. I got the breakfast burrito with egg bacon and cheese in a tortilla and it was wonderful. I... ordered hot tea black and I loved it. I am normally very hard to please but I enjoyed my breakfast. Read more