Reviews for Carl's Jr. in Surprise, AZ
Big Carl combo, Double Western Bacon, Chicken Tenders. Chocolate shake, etc. We're all on a munch... Very good , Thank you ????... ???? ???? ???? Read more
Keep trying to give this restaurant a chance but definitely agree with other reviews that it feels like the culture here is just... so careless and not pro customer. Ordered online and when I got to the drive thru, I was told that their online system has beendown for a few weeks. They asked for an email confirmation but all I had received was a message from my bank that the chargewent thru. They made my order but I had to wait and I was told I shouldn't order online, rather than them fix it. They saidthey are a third party and there's nothing they can do. Read more
Western burger was super small and so were the onion rings. Hardly any taste in the meat or burger overall. Fries were okay tho.... Never again America. Never again ! Read more
I went to pick up a Door Dash order for a customer on 7-5 2022, it was around 8:45pm and the dining room had been closed early.... The dining room is supposed to be open at least till 10pm, 11pm on some days. So I went through the drive through to pick up mycustomer?s order which consisted of two hand breaded chicken sandwiches. The girl at the drive through said even though they hadreceived notice of the door dash order they didn?t plan to make any more chicken sandwiches the rest of the night. She asked ifI wanted them still make the sandwiches. I told her yes because that?s what my customer ordered and they said they had theability to make the order, they just didn?t want to. Finally around 10 minutes later is was handed the order without a wordsaid, no apology for the long wait, have a good night or anything. Extremely unprofessional behavior and lazy employees. I toldthe door dash customer to complain to Carl?s Jr. and let management know this is completely unacceptable. I will never accept aDoor Dash order from this location again. Read more
Never coming here again. I wouldn?t either if I were you! I went in today , paid with a $100 bill and they shorted me $20 bucks.... So I called back , wow the customer service there is terrible. At first there was no manager available but then all of suddenthis shift leader magically was given the phone her name was Jessica. I never received 1 apology, and obviously as a consumer wenever think that this is gonna happen to us. Obviously the customer service should always be there and some type of discount ormy food that I ordered be remade or something for me now having to come back for THEIR MISTAKE. Well this Jackie girl said I?llgive your money back I have it here , and when I asked for some type of inconvenience reimbursement she rudely said I?m notgiving you anything and hung up. I wonder what the franchise owner would think about this. Read more
Clean everything including bathroom! Food is always good here. Prices are becoming unaffordable for a lot of people. Example- a... sausage biscuit is almost $5.00. FIVE BUCKS. (Lost a star on that one example). That said, they do usually have some sort of"bargain" that is more affordable. Was enroute to Vegas on grand Ave, easy on and off the road without a lot of hassles. Stillenjoy the menu, just not the goughy feel. Read more
Honestly, giving an establishment a less than stellar review is not something I enjoy. More often than not, if I have a bad... experience, I'll chalk it up to someone's bad day or an understandable mix-up and will much more often than not give no reviewat all, working under the assumption that maybe, the next time I go there, my first impression will be proven wrong. However,at this point, as much as I LOVE the "BIG CARL"????, I feel obligated to let other diners know that, it's honestly just moretrouble than it's worth. I'm a very happy, cheerful person--especially when dealing with people who are at their jobs, helpingmake my life easier; be it helping me check my bank account, bag my groceries or yes, cook food for me to enjoy. I know thatwork can be hard and that people have other things going on in their lives I don't know about. But, at this particularlocation, especially in the later evening, I've dealt with countless errors, the employees just choosing to close a half hourearly for no reason, etc. Most of all, though, what I came away so frustrated about time and time again was the lack ofemployees caring at all about the customers time, their money, their choice to come to this restaurant, their energy--havingchecked the closing time and gotten there well before. Please forgive the length of this review. I prefer lengthier reviews tobe positive. However, it is what it is at this point. I haven't been there in at least six months at this point, after havinghad a final straw, if you will. So, barring some type of huge new management overhaul, I have to say, this store is the closestthing to a 'lemon' in the fast food category that I've ever seen Think twice with your hard-earned money. Honestly, I'm to thepoint where, if I absolutely have to have Carl's Jr, I go to the next closest one--about 7 miles farther away. Worth it. Have agreat day guys!???? Read more
Food on point, very kind and nice cashier who received us with a smile ,also the restaurant is super clean my family and I will... definitely come back ???? Read more