Reviews for MACS (Macaroni And Cheese Shop) Sun Prairie in Sun Prairie, WI

Wow very terrible experience. When we went in, there were people sitting. But nobody in line. We got our orders in right away.... Then the crowd came and they got busy. Waited about 20 min for our 3 macs. No big deal, they seemed to be understaffed andstressed. Then when we got our order they gave my fiancé the wrong Mac. So he took it up and requested his correct order. Theytook it back. Waited an additional 45 MINUTES!? They asked what his order was again, apologized and gave him a free Mac for nexttime. We continued to wait. They were busy. My fiancé waited for the line to die down at the front. He went up there andrequested a refund. They said they would refund his card at the end of the night. When last checked; it was not refunded. Willcheck again. Unfortunately will not be going back as we spent an hour & 30 minutes waiting for my fiancés order which he had tothen eat in the car because at that point my one year old was OVER IT. not a great experience. Read more

Anytime I am in Wisconsin, I always make sure I stop at Macs. I love their macaroni and cheese. ???????? This was my first time... at this location and the customer service was top notch. I really appreciate it when the employees care.???????? Read more

Ordered the cheeseburger Mac and thus is what I got. I tried giving it the benefit of the doubt took 1 bite and wanted to throw.... I loved Macs but I can no longer trust them because of this. The patty looks like it was scraped off the floor and cooked. Read more

First time here, staff was very helpful and friendly, made good recommendations. The Mac and cheese combos were amazing. I had... the Memphis, it was delicious. Read more

I have not been there since covid started and was so disappointed. I have a punch card and they would not punch because I... didn't order the large only regular size.. Don't remember that ever being the case before.. I used to really like the mac andcheese because it was baked, but it was baked just enough for the cheese on top to melt. And it seemed a lot smaller than Iremember and it didn't taste the same. Read more

This place was absolutely delicious! We had the mamas Mac and the taco and both were really good. Definitely recommend, they... have so many options to choose from. Read more

Went for lunch on a Monday. First time, and staff were patient as I looked at all the choices! I was told that MACS is a... Wisconsin-only restaurant (for now) We got our food after a short wait. They came on cast iron skillets. Everything wasdelicious! Will definitely be back!! Read more

This place is definitely being added as a family favorite. Took my mom and my kids this time. Everyone loved the food. The place... is nice a clean, plenty of sitting, great customer service. Everyone tried something different and everything was just amazing. Read more