Menu for Pizza Hut - Sumter, SC | Sirved

Placed a large order for our traveling football team the Wednesday before the Friday night game. Spoke with the manager, paid... the bill, gave him my phone number to call me if any problems & when the pizza arrives at the school parking lot. Told him weneeded the pizzas there at 9:15 PM. Assured me they would be there & driver would call me. This was a very important game (2ndplayoffs) as well as potentially our coach's 100th win. I left the game in the 3rd quarter to wait for delivery in the parkinglot at 9:05. By 9:22, I called the same # I spoke to the manager when the order was placed. Was in a continuous loop on hold forover 20 mins. Meanwhile, the game ended & still no pizzas! We won the game & while they celebrated, I'm still trying to find outwhen our 26 pizzas will arrive. My niece was able to call another number at this location & she was told the pizzas hasn't leftthe store yet, but leaving now (9:42). Still, no one has called my number to let me know anything! I finally, at 9:49, I get aphone call from the driver to let me know he was leaving the store at that point & would be there ASAP. He was very nice &apologize for the delay, said they had a very rough night. He delivered them right before 10:00. Despite the problems, I gavehim a nice tip amount because he was very nice & knew exactly where to bring to our exact location on the campus. When we tookthe pizzas out of the warming bags, they were cold & not cut through. Had to tear the pieces apart. Pizza Hut, you let us down.If only someone would have called to inform me of the 45 min delay, I would gladly have gone to pick up my order so this wouldhave gone smoother. Please have more consideration for your customers. We could have taken our business elsewhere, but we choseyou & was very disappointed. Read more

I"m from Pittsburgh and. Have had the Detroit pizza and love it. I just got one from your location and am very disappointed. ... Virtually all of pepperoni e as on 2 or 3 pieces as though it took to long to ensure each piece had at least one slice, thesauce was dumped on and there was very little cheese. Over all it was a disappointment Read more

Ordered for delivery online at Pizza Hut. An hour later I call to check because the expected time was 48-56 minutes and the... order tracker is still on ?Making Your Order?. They said my order was done but they didn?t have a driver so they were waiting ona DoorDasher to come pick it up. Another 30 minutes and still no food. I call again, still no driver so I go to pick it upmyself and the food is cold, despite being in the warmers. Had to wait AGAIN while the food was remade. Still had to pay fullprice too. And a worker was in the back groaning and swearing every time a new order was placed. My worst Pizza Hut experiencehands down. Read more

Terrible service. I paid for the pizza over the phone with a young lady at Pizza Hut. I sent someone to pick it up for me and... when he dropped it off to my kids the pizza was Burt. I called back to talk to the manager Quisha he said there isn?t anythinghe can do about like I was lying. I will never go back to this place that I have been buying pizza from for 20 years. Therecustomer service is terrible and so is their attitude. I paid my money only to get something that I would not have even given adog. Read more

I ordered a Tuscani Meaty Marinara Pasta from one of your establishments located on 1 Alice Dr. Sumter South Carolina at 5:58pm... on the 15 of July 2022. I received a notice at 6:15pm informing me of the status of my order in which I was told it was readyto be picked up. I arrived shortly after receiving said notification, purchased my order with legal tender via my debit card,retrieved what I believed was Tuscani Meaty Marinara Pasta and proceeded to return to my home, fifteen minutes away from yourestablishment. Once I arrived home I was ready enjoy my meal when I discovered I was given the wrong product. I immediatelyreturned to my vehicle and proceeded to said establishment to return the product in hopes it would be corrected or I would becompensated somehow for this error. Once I arrived and approached the counter I informed the cashier of the discrepancy with myorder. The cashier then proceeded to informed the manager of my grievance. The manager at the time then told the cashiersomething I could not hear cause they were both to far for me to hear them. She, the cashier return to counter and told metheir establishment did not serve the product which I asked for. I ask the her if was a way for me to be compensated for theirerror of refunded my payment. She then informed me their establishment does not refund payments. So I asked her if I was "Justout of luck" and she just shrugged her shoulders and raised her hands as if to say "Yeah, oh well." As I was leaving yourestablishment, with the meal I didn't order, mortified by my experience and greatly disappointed by the lack of care andcustomer consideration pertaining to my grievance, the cashier than sarcastically and nonchalantly told me to "have a nice day"after what just happened. I was appalled to say the least. I worked one of your establishments before for a short time andprior to that I served 18yrs as a US Marine. I have never in my life seen such cowardice behavior, lack of pro Read more