Reviews for Dunkin' in Suisun City, CA
Slow service and there were so many workers .... We ordered snaking bacon and got just hot regular bacon no sweetness.... 2... Frozen cappuccinos took 15+ minutes .... The crew seemed off!! Love the food , not sure what happened !!! Read more
Scheduled a mobile order pickup the day before for 9:10am, but none of it was even started when I got there at 9:10am. I was... waiting around for about 5-10min with no assistance at the mobile pickup line until I had to bother someone. I had to have thedelivery somewhere by a certain time, but that could not be done due to it not be done on time. I will say the donuts were goodand the coffee was hot. Not worth being late for delivery over though. Never had this problem at other Dunkin places. Order wasnot done till 9:32am instead of being done at 9:10am. Read more
I ordered some munchkins, a couple glazed doughnuts and a small coffee. I received my doughnuts right away but was forced to... watch 10 drive thru specialty drinks being made and stacked up before I asked for refund my drip already coffee brewed coffee.Then when I asked for the refund the cashier who was same one got me doughnuts says would you just like it now which is whatshould occurred to begin with. Completing tasks before moving onto others seems practical to me but hey maybe not is the dunkinway. Then the cashier purposely overfill the coffee so that it leak even leaking on her doing so and throughout the lobby as Icarried it out. I won't come back even if you offered free doughnuts for life as this us a typical dunkin customer serviceexperience. Read more
No complaints about the store and it's merchandise but the service needs improvement badly. There is absolutely no reason to... stand and wait for a small scoop of ice cream for 30 minutes when there's only customers. I barely give 2 stars but this storeneeds to either hire some more staff or employees needs to hustle up. It should not take 30 minutes to scoop a small ice cream:-( Read more
Some of the employees there don't take their job serious enough and they don't apply enough frosting on the donuts. You can see... how much frosting is applied onto the donuts in comparison to other donut shops. Read more
If you want better quality donuts go across the street or to jelly doughnuts on west Texas St. As you can see from the photo... they put just a little icing and the doughnuts takes like ampm doughnuts. Nothing special about this place. Read more
OPENED August 20, 2021 !Long lines, but worth the wait! The lines will probably subside after they've been open for a while.... Currently drive thru only. Read more
I got an iced coffee. Was pretty good and the people working there were very nice. I was coming home from work and finally... decided to try the place. I would go back, especially since it's on the way home from my job. Read more