Reviews for McDonald's in Sugar Land, TX
Don't order table service at this McDonald's. They won't actually bring you your food. Actually, if you order table service they... will just bag it up, as if it's take out, then they'll call out an order number that you don't even have. When you order tableservice at McDonald's, their app just lists the table number that you order the food be served to. So, at this location,apparently, they just call out this order number, set the food in a bag, and let it sit there, getting cold before you figureout that it's actually your food. Also, be careful ordering fries, they may not have salt. I don't know about you, but when I'min the mood for some McDonald's fries, I'm expecting them to be covered in salt, like every other McDonald's does it.Apparently, someone forgot to salt the fries. There was zero salt on these fries. So when my wife asked for salted fries thelady behind the counter handed her 3 of those tiny packets, I guess they expected her to salt her own fries at this McDonald's.Makes sense, they already wanted us to serve our own table. Read more
I came here to get ice cream and got yelled at directly by the employee, just came earlier today and the same thing happened.... This place is unbelievable for a McDonald. If you want 10 piece of nuggets with a side of yelling you should definitely pull upin the drive-thru Read more
My husband and I arrived at the drive through at 10:48pm simply to get ice cream for my mother. They close at 11 but still... clearly ignored us and didn?t take our order. 3 cars in front of us all got their orders but for us they just waved that it?sclosed even though it was open. Read more
The staff is always prompt and courteous dealing with high volume. There are TONS of locals who make this their breakfast spot... and I love that! Prices are super good especially in the app. Store is always clean and bright. Kudos! Read more
Yes my visit was great order the sausage egg biscuit meal with hash brown n coffee it was fresh n good biscuit was on point... cause sometimes it just breaks a part Read more
Poor management!! One of the managers actually pocketed some of the change from my order. When I confronted him ,all he did was... ignore me and muttered something in spanish. The food was cold and not fresh. I actually found some hair in the bottom of bag. Iended up throwing away all food because I was afraid that they had spit in it. Dont go there. Never had an experience atMcDonald's like this one. Read more
When I asked for fresh fries & mentioned that they always always give cold fries this is what I got along with being verbally... accosted! A soggy greasy bag of fries - sipping wet with grease and it looked like they refried the ones I gave them back! Thenuggets were dried up and looked chewy! That kid is lucky he didn?t get snatched out of the window and me put my belt across hisdisrespectful behind! O STARS NOT EVEN 1 is fair! Disrespectful & nasty! Read more
Pleasantly perfect for a change. Ive be coming to this location for years. Covid had done a number on the fast food industry,... but today, this location anyway was at full force. From the kid who took my order, to the young lady who took my payment, bothwere fast and friendly. Even the food was damn near perfect. Fries were actually done enough, which can be tough to keepconsistent during a rush. The only issue was the dipping sauces weren't in the bag. Customers shouldn't have to check that kindof stuff. Overall excellent experience today. Beat ever at this location. Read more