Reviews for Marble Slab Creamery in Sugar Land, TX
Had fudge brownie delight. I was expecting a chocolate ice cream with brownie chunks in it. But this was different. Not bad... though. Will try something else too, next time. Read more
The kids here always shut the lights off two hours early. I guess they think people can't read the hours on the door.
DO NOT COME HERE!! THEY STEAL HUNDREDS OF $$$ FROM YOUR DEBIT CARD!! The disgusting employees and owner tip themselves huge... amounts of money and REFUSE to refund you afterwards! You?re better off going to any other ice cream place in the world! Unlessthey start refunding everyone they have stolen from, especially the woman charged $532 for $22 of ice cream, this place shoulddefinitely be CLOSED DOWN ASAP!! Read more
DO NOT COME TO THIS LOCATION. Recently a lady was mistakenly charged $508.20 as a tip. It?s one thing for this honest mistake to... happen, but to claim nothing can be done by the business is ludicrous. They have admitted they have faulty machines, so why notgive them compensation, especially in this economy. Read more
The review is based on the service received and not the product. I was out there with my family to enjoy the Sunday evening on... 6/28/2022. As I processed the payment, the associate brought my attention to the total amount that I actually authorized whichwas over by $100. I requested the refund and was told that only owner can process the refund and he'll do it when he comesbefore closing so I can call back to check the status on this refund by next day. I tried several times and they keep tellingme they can't do anything about it and that I'll have to dispute the transaction with my bank. This is absolutely unacceptable. They still owe me $100 that they refuse to process. This shouldn't be that hard, all that was needed to happen was that myoriginal transaction should've been voided and they could recharge me the original amount and yet they failed to do so. I stillexpect my return. So based on the "Response from the Owner", I contacted the email that's provided below and yet there's notresponse even after trying to reach them 3 times. It appears owner doesn't care to have repeated customer. They over chargedme $100 and now wouldn't even want to talk about it. This is horrible. Read more
Marble Slab is the best ice cream (not counting Blue Bell). It?s so tasty and they have a bunch of toppings to choose from. In... addition to ice cream, there is the Great American Cookies Co. products here as well! I got a cookie cake for my birthday and itwas amazing as usual! The staff here are so nice and friendly. Don?t listen to anybody saying the staff here is rude becausethey?re not. Read more
I have order this cake for Feb 14 and when I got home and open the box this is what I saw, a ugly, poor decorated cake. Next day... I call the store to speak to the manger about it and they claim that they are not cake decorator so this is how they decoratetheir cake order and continue to argue with me about it. The main reason for the phone call is not to ask for a refund ordiscount, it's simply a courteous for them to be more mindful with the cake order in the future so this won't happen to othersbut instead of apologizing the manger and happen to be the owner of the ice cream shop just keep arguing with me about it. Ihave worked at a ice cream store before and I would never give my customer this poor quality of cake to a customer! I guess theowner don't really care about the quality of the cake and for sure don't care about his customers! Very very poor customerservices. Don't waste your time here, go somewhere that actually appreciates their customers! Read more
i have been waiting the workesr to open the store fir 30 minutes now it was 7:36 pm and they said that they were going to have... lunch break and havent came back and its 8:17pm Read more