Reviews for Baskin-Robbins in Sugar Hill, GA
Weird business model. This company literally employs people to tell you through the speaker at the drive-thru that they have no... chocolate ice cream, the milkshake machine is broken, or some other thing that prevents one from ordering what they camefor. LITERALLY 9 of every 10 times I try. Dumbest place I have ever seen. Save your time and go elsewhere. Read more
Ice cream was average to me. They ran out of fun kid bowls and they were empty of peanut butter chocolate ice cream. They had... small tub to sell. I feel to make their customers happy they should have got these liter to sell, open it and serve me. It wasmore frustrating to see them in the freezer beside than anything. Read more
We went through the drive through line this afternoon. For some reason it took quite a long time to get the order. The staff... seemed new but they were helpful. Read more
Went to drive through at 945 to place a simple order and they are supposed to be closed at 10 and the open sign was on and... nobody answered the drive through but there employees in the store and as soon as o drove back around they had ignored me andturned off the open sign! I work in the restaurant industry and I know it?s a pain when costumers comes in late but come on it?sice cream it?s not like you are cooking food made to order. Very disappointed!! Will not be returning. Read more
3rd time coming here this week around 8 am. First 2 times ordered cappuccino blasts and we're told we're too short handed to... make it. Today My husband had just walked in the store to see what they would say and he witnessed the employees making one fora vehicle in the drive thru so he came back in the car to get in the drive thru. We get to the window to order and we're againtold we're too short staffed to make it. He questioned the employee due to what he had just witnessed inside and she got anotheremployee to speak. When he ordered it again now he was told that they were out of the ingredients. So which version is thetruth?? Are you too short staffed, did you run out of ingredients, or you just did not want to make 2 of these items?? HORRIBLESERVICE!!! Read more
Horrible horrible!!!! They lost my son?a B-day cake and now they won?t give me my money back because they have no receipt on... their end from it. I ordered online and I have the receipt but they don?t. I will never do business with this location again! I will be contacting the manger and your corporate office. Also, not even a sorry about that!!! Also customers beware theyallow a crazy homeless man to sit in their business and harass customers!! He sits in the back and gets involved in customerdisputes. Unbelievable!!! It is really sad as a manager that you allow a homeless man to sit in your business and followcustomers out to their car and yell at them!!!!!!!!!!! Read more
So Baskin has 31 flavors to choose from correct? Well this location only offers 18 of those 31 lol. They never have chocolate... and many others. My wife absolutely loves the milk shakes from Baskin but the last 3-4 times we have been to this location theywere either out of ice cream or couldn?t make something. This location use to be the best but it has taken a hard left turnsomewhere. I pray the management sees this and shakes this place up and gets everyone on their toes!! Read more
Great place. This one is also a Dunkin donuts so everytime I go I also get donuts. They have great ice cream choices my personal... favorite is cookie dough. They also have mint chip and cookies and cream. Read more