Reviews for McDonald's in Stony Brook, NY
Stopped by this location on 4.29.22 right before closing time. Despite late hour, the service from Chase was excellent: he was... very helpful, polite and patiently assisted my kids with their order. He then proceeded to explain that it's closing time, butwe can stay for as long as needed to finish the meal. Great customer service! Read more
Always great service except for today. Employee named Rene was very rude when requesting payment for order, I couldnt believe... she was talking to me that way I was waiting for her to say she was joking. I made a mobile order when I got to the window Isaid I didnt need a receipt and she said well you cant get one anyways bc u havent paid me yet. I showed her on the app theproof of payment and that I didnt have the card with me but it said it went thru even showed her the email receipt. Shecontinued to tell me the screen is prompting her to get payment so are you going to pay or not bc I cant wait all day I need youto pay for this order so how are you paying you need to pay now theres cars behind you. I looked at her and said you are veryrude I will cancel my order right now thank you and left. Please you need to train that lady better bc not even the young kidsgive that type of service! Very unprofessional! Read more
Could not see the menu due to the glare from the sun. The rude young lady taking my order gave me an attitude when I asked what... sizes the meal came in. I don?t frequent McDonnalds so maybe she should consider that when taking orders. Or she should not betalking to customers. Rude for no reason. I only gave it 1 star because I had to. She didn?t even deserve that! Read more
Generally very good. My last visit was good, but I ordered extra Sauce on my McRibs, and usually they do a great job with this,... but they were a big lacking this time, with none having extra Sauce and one having very little to no sauce. Hopefully they willget it right next week. Read more
Arrived around 1:30am of Sep 19th 2021 after door-dashing, I intended to bring dinner back to my wife at home. I personally... frequent this location during the day every so often and never had any severe issues. Overall my experiences were typicallyfriendly, quick and accurate. The woman at the intercom tonight however was rude, disrespectful, and impatient. I listened tothe experience of the customers in front of me that were ordering and each of them were audibly stressed with the way they werebeing spoken to. The way she spoke to me, I never even got to successfully order my food. This was the worst experience I haveever had at any fast food restaurant, and that disappoints me. As a previous employee and manager for McDonalds in multiplelocations spanning Connecticut, New Jersey, and New York, I have a full understanding of the importance that McDonalds takesinto customer service and efficiency with a smile. This employee failed to do any of that. It?s goes without saying, I willnever visit this location again. Read more
Best McDonald's around. The place is clean, and the staff is nice. Bonus: they always update the Happy Meal's toys.
Drive through is fine. NEVER EVER get a curbside pick up. The waitors were the worst. Waited for a long time and the food were... all a mess. I would never do a curbside pick up again. The app suggested curbside as it is more convenient, but the experiencewas like hell. I didn't order a whole lot but they delayed the order on purpose. They bring obviously too many orders out tofinish all the curbside orders at once, no matter who comes first, and as expected, made a MESS. Read more
I love this McDonalds location. Orders are usually accurate, very clean inside and friendly quick service. Also they don't... forget the sauce when you ask for it in the bag, bravo to this McDonalds! Read more