Reviews for Mucho Burrito Fresh Mexican Grill in Ottawa, ON

I love food here but I went there last night the service was awful. I arrived at 7:30 knowing they close at 9 and the open sign... was off. I was denied paying with cash because the worker had closed the cash early. They also didn?t replenish the food and hadlimited offers. The worker gave me and my friend a lot of attitude the whole time too even though we were trying to be nice. Itseemed like she didn?t want to be there and was trying to close early. I?ll keep going to mucho but I?ll definitely be going toa different one. I didn?t appreciate the attitude and service. Read more

Tasty enough, but because you are limited to only 4 toppings before additional charges you are always compromising

I?ve been a few times just before they close and Gurjit always provides perfect service. He makes my order to perfection every... time. Thank you! Read more

I have taken out food from this restaurent multiple times and I find their food is really good. Their staff are friendly. ... Hence, I give them 5 stars. Read more

I feel this location is caught in a weird position that ultimately makes for a less than ideal experience the last few times I... have gone. They are not busy enough to have additional staff on during peak periods, but the single person there (workingincredibly hard mind you) has to split their time between doing in person orders and delivery service orders. Each time I had towait while multiple Uber/Skip the Dishes orders were made, a person in the store would order, more pick up orders were made,then to the next person. One time I just went and sat outside for 20 minutes until they were ready to take my order. Again,it's not entirely their fault and the food is fairly good and the staff is always pleasant and apologetic, but does take awayfrom the experience. Oh, and I do miss the signature burritos and bowls. Read more

I have been to a number of mucho burritos in Canada, this was my first time at this location and I will never go back. The place... was dead and the toppings did not look fresh or appealing. Portions are the smallest I've ever seen. I felt ripped off. Don'twaste your money here. Read more

Went in the last few weeks once, and another time last summer, I used to adore Mucho Burrito before, but NOT the case in... Stittsville (go to Kanata location), I ordered a chicken casadill!a, and the veggies were mushy and they only had green pepper,onions, and mushrooms (which to me isn't what I normally add to that), salsa seem to lost its color and was brownish, didn'twant to take a chance in case it wasn't good anymore. The picture on the menu is not what it looked like in my dish, but at theother location it was. The guy who served me was nice... but if I was the owner, I would teach him how to serve fresh quality,and buy red bell pepper like the add says. Read more

This place is always up and down for us. Sometimes service is good. Sometimes bad. As you can see from other reviews, the staff... can be pretty rude at times. But today was an all time low. As you can see they are advertising kids eat free per each adultmeal ordered. We purchased 2 adult and 3 kids meals and were only given one for free. We approached the gentleman at the counterand he told us it's one meal per family free only. Was rude and short with me about it. Like he couldn't be bothered because theline was wrong. As we left they saw me taking the pictures and approached my wife and asked what was wrong. When she told themthey didn't offer a refund they said they would discount us a meal next time we were in if we left our name and phone number. Read more