Reviews for Tim Hortons in Sterling Heights, MI
HORRIBLE CUSTOMER SERVICE!! Entered a mobile order and the app was not processing the order - asked the employee at the window... for help. He YELLED at me to move out of the drive-thru because he has a timer running for orders. Apparently, the customerdirectly in front of him is not important and we are basically a number. I used to pick up orders for my work day to bring tocustomers (2-3 times a week) but this is a terrible location with Rude Employees! Taking my business elsewhere and you shouldtoo!! Read more
I drive past the 17 and Garfield tim hortons to come to this one - my coffee and bagel are always on point here! Martell is... awesome, the face of customer service here, all the employees should be like him. Other people at the window aren't as friendlyor communicative. Read more
Staff was friendly and patient. My order was exactly as I ordered it which isn?t always the case at Tim Hortons. Would visit... again. Read more
This Tim Hortons used to be my go-to place. But as of recently its been a bad experience. They make you repeat your order 3-4... times, but the speaker is so unbelievably quiet you can barely hear what they are saying. It was lunch time, 12pm, and I askedfor a chicken-bacon-ranch sandwhich and they said they didnt have any food? No food at lunch time? Strange but okay. So I askedfor a double chocolate donut instead and they said ?we dont have that we only have a chocolate glaze?. When I pulled up, theyhanded me the bag and inside was a double chocolate donut.. which I had asked for originally. Its troublesome to go here. DunkinD is right down the road ???? Read more
Spent 15 minutes at the ordering speaker and attempted to order a tuna sandwich. Was informed they didn't have tuna. Then I... tried to order a ham sandwich. Was told that they didn't have ham. After asking what they did have, I was told they didn'thave any food. It was a silly, fruitless experience. Horrific service. Go north to the Shelby township Timmy's, don't wasteyour time at this one. Read more
I was there today around 12 pm I asked for bagels they said we don?t have bagels, asked for croissant with cream cheese on it... they said we don?t have, so I got the plain croissant when I got to the window I saw there was bagels on the shelf right behindthe cashier and asked the croissant to toast they said we can?t as we?re cleaning the toaster we can microwave it!!! Finallythey served us the croissants it was dry!! So upset with the bad service!! Read more
Horrible horrible service they can?t even get your orders I had explain 3 time I want a ice cap and chicken wrap it?s in there... Mamu she still didn?t get my orders then someone else came to take the order before we finish ordering they closed it There aline of 5 cars Read more
I like this location. Line moves quickly. Not busy during lunch rush.