Reviews for Jimmy John's in Sterling Heights, MI
I would not recommend this location for a catering order. We received a call at the time the order was supposed to be delivered... asking who we made the check out to, only to be told they do not accept checks. I understand that employees get confused, but atthe time the order was placed there was approval from a manager which should be honored. We would have ordered elsewhere if weknew the payment was not going to be accepted. Also, a heads up before the lunch was scheduled for delivery would have gone along way. Read more
Ordered a sandwich through the app for delivery. Waited about a half hour and didnt hear anything or receive the sandwich. I... called to inquire about my order and the girl said "im sorry we dont have any drivers today, i can either cancel the order oryou can come pick it up, and ill give you a side for free". So I drove to go pick it up, when I get there, my sandwich stillisnt made, and i have to wait about 5-10 minutes just for them to make my sandwich because there is a big party order they aremaking. But who cares about the customers inside the building amirite? Anyways, I ended up paying 15 dollars including the "tip"just for a sandwich and some "free" chips. I should've just canceled the order but I was hungry. I was my own delivery driverand it was over an hour in total to get my food that i paid double for. If you don't have drivers, then say that on the app! Read more
This is the worst and slowest location. Said they'd refund an order that wasn't delivered and never gave my money back.
This is the worse Jimmy Johns I have ever ordered from before; you place the order on line to cut the sandwich in half and order... sides. This store never cuts your sandwich in half nor deliver your sides you paid for. Our store orders from them all the timeand nothing is ever right. Today, I placed an order on line and they voided my order and didn't bother to call me and let meknow they voided my order because their delivery driver quit and now I have to wait 3 to 5 business days to receive my refund! Never ordering from this store again! Read more
Stopped to p/u lunch got me a Blt meal 13 and some change. Started driving down the road and open meal and this is what i... received. Are you kidding me 8 could have bought a pack of bacon bread and a tomato and made 8 sandwiches for that price.Unbelievable....... i give 2 stars because im nice. Read more
3 hour delivery time is not freaky fast, it's freaky slow. I used to order on my late days every Thursday. It is regularly about... an hour for delivery, but they never call to let you know they are running late. Management acts like they just don't care. Whenit was 3 hours for delivery, again with no call, and management blew me off and i contacted corporate, they also don't care. Ontop of all that, they make my sandwich wrong almost every time. Absolutely awful customer service. Lesson learned, will neverreturn. Read more
Sandwiches are fine but delivery is terrible. They consistently take 45 minutes to deliver. Apparently ?freaky fast? doesn?t... apply to this store. Edit: Decided to try their delivery again after two years. I finally called to inquire about my order, anhour after I placed it, and was told it would be another 10 minutes. No explanation or even a simple apology for the hour+ wait.I will not be back to this store. Dropped from 2 to 1 star. Finally got my order 1hr and 35min after I ordered it. Read more
Normally great but this time my food was 20 minutes late and I didn't get the condiments I asked for. Both drinks just dripping... with soda. Read more