Reviews for Papa Johns Pizza in Sterling, VA
Order had already taken an hour and when we called the person who answered said it would be there ?sometime soon? we?re a house... of people who have worked in food service so we are understanding but the complete lack of transparency and complete lack ofhonesty was a slap in the face. Read more
It?s my first time ordering here. Order placed at 6:54, quoted delivery in 33-45 minutes. Multiple texts saying it?s going to be... late. Finally get a text saying it?ll be delivered by DoorDash. It?s now 8:08, still no pizza. New delivery time is 8:18. Thiswas supposed to be the quick and easy choice for me to take a night off of cooking and feed my kids. Never ordering from hereagain. Read more
We walked in to place an order and asked about specials. The young man working the counter helped us find a special and gave us... a time frame for our order. When we checked on our order, he said 4 minutes and as soon as it was done, he personally broughtthe order out to us along with paper plates and napkins. We know that it was going to be the start of the dinner rush and reallyappreciate such personal service. Our pizza and cheese sticks were hot and very tasty. Thanks for great service! Read more
Incorrectly labeled as open when in fact it was temporarily closed. I have updated this entry into Google however the phone... number is still active and will direct you to an alternate Papa John's about 15 minutes across town. They will still take yourorder so it's confusing when you go to pick it up and wind up at the wrong Papa John's because they're unclear about thesituation on the phone Read more
Bad customer service, previously order take out online was given the wrong pizza. Lady said she would give me store credit for... there mistake. Here trying to place an order over the phone cause its the only way to apply the store crrdit ... 1st call onhold for 15 min, called the 2nd time They just picked up hanged up , called a 3rd they did the same picked up and hanged up.... Read more
I received my online order which was wrong. I called back to the store and got another pizza sent out. The second pizza was... burnt. To top it off, both deliveries were delivered by a doordash driver and not an actual employee of papa johns even tho Iplaced the order on the papa John's app. The food was cold and was not delivered in a thermal pizza bag. I'm not sure if everylocation uses doordash to deliver their food, but I'm not going to be ordering papa John's in the future. Read more
This Papa Johns definitely has earned its starts. For most fast food places it?s very difficult the get high ratings but this... store front is beyond exceptional! Very clean, inviting, meticulous staff, and fresh tasting pizza. I drove round trip 25 minsto pick up this pizzas and it was still fresh when i returned home AND THE NEXT DAY! Now I believe we can all agree that?s somegood pizza. I ordered 2 large 2 topping pizzas. Read more
horrible service so lazy stopped taking orders at 830 on a Thursday night, got an uncut pizza last time, staff there all High... school drop outs, avoid Read more