Reviews for Loon Chuan in Staten Island, NY
Wow, terrible customer service! My friend needed to get some bland chicken and rice for stomach issues and they sent the food... with the sauce even though I ordered it plain. After realizing it was wrong and calling them to get it fixed?.completely rudeover to phone and argued with them that they ordered it that way?..100% they messed up the order and could care less. Definitelybetter places to eat with nicer management. Read more
I have been getting take out there for months now .I asked for more brown gravey for egg foo young 4 different times .I get a... nasty response every time i ask.Today i ask to not add the brown gravy to egg foo young put it on the side and give me extragravy on the side also because they never give enough. Picked up the order and went home and i get tiny countiner of gravy?I goall the way back to store and the im told no one gives enough gravy anymore .Then she charged me 3.50 for a tiny container,whichi asked for in the frist place?I told her this is the last time i do business with this restaurant. I WAS AND ALWAYS BEENRESPECTFUL AND this how I was treated? REAL great customer sevice .no stars is what you deserve....... Read more
Our favorite Chinese food on the island. The food NEVER disappoints. Highly recommend Loon Chuan. And they are great for parties... too Read more
This place is consistently above average!! Try the general chicken, they actually use honey, and it is outstanding!! I'd post... pictures, but I never get a chance to before the food is gone! Lol. Read more
Food was very good but all we could talk about after leaving was asking for a cup of tea and being told that there was now a per... cup charge. Really? In a Chinese restaurant? What?s next? A charge for grated cheese in an Italian restaurant? I can understandnot putting a tea pot on every table to cut down on costs but if a customer asks, it should be provided free of charge. Ourtotal bill was upwards of $180 and their new policy would definitely have us reconsider returning and instead patronizinganother Chinese establishment. Read more
Excellent classic Chinese food nice cocktails.
My service was excellent but the meal was not. I?ve been coming here for years and never once had a complaint. I ordered my... usual sesame chicken house specialty. It came Out practically white with sauce underneath not on top Nice and brown. The portionsize was rather small got almost 20 dollars. Lastly, I feel being charged 3.00 for a can of soda is a little High. Read more
Ordered on GrubHub and the delivery driver delivered to the wrong address. Called the driver to see where he left it, and he... assured it was at my house checked cameras and was outside at the time, and the food was not delivered here spoke to the ownerof restaurant, who accused of me trying to scam her and would not except it was not delivered here. Screamed on the phone callednames and was hung up on. Thankfully, GrubHub returned. awful Read more