Reviews for Dunkin' in Staten Island, NY
Didn't like the coffee.. ordered online for takeout mocha latè ,but it was not upto the standard, the place was so crowded and... busy, could be due to the high demand at the rush hour that the coffee was not made properly.. Read more
I love Dunkin but, this has to be the worst location there is. The MORNING staff is rude and the evening Staff is rude and lazy... ! The managaer with the colorful hair is not up to the job either! She's an entitled one! Recently, there are 2 nice youngladies that have taken the later shift but, they still manage to not offer everything on the menu. If you want an espresso item,they'll say the machine is broken so they don't have to clean it at closing time. They're taught that way I'm sure. It's notthat they have e a flaw in their personality or that they aren't nice people! Theyre very polite and all around courteous youngladies. It's honestly like a hidden rule at this specific location to not serve the full menu in the p.m. An hour b4 closing,all you can get is drip coffee or ice cream. No cooked food and no espresso items like cappuccino or machiatto. Miraculouslythough, the machine is working fine again in the A.M. It's annoying to a person who works a later shift and needs a pick me upat that time! Victory and Richmond is the spot to go to! Read more
The staff here have poor customer service. Got my order wrong, did not apologize and just left br standing there, like... "whatever" and then the guy who took the order, my usual order told me that I got my usual order wrong, and I shouldn't "flip iton him". If u like your drink made a certain way, and care that people own up to their mistakes, especially when you'respending your money, don't come here! Read more
The young man working behind the counter was very rude. Nobody was wearing masks (but there is an ad on a door asking customers... to wear one). The piece of bread for the toast was smaller than the half of the box. The ice cream wasn't 4oz, but 3. Norestroom. Terrible customer service. Read more
This used to be my go-to Dunkin since it's on my way to work. I would place a mobile order, leave my house, and it would always... be ready within the 10 minutes it takes me to get there. However, in the last couple of months, service has majorly slowed down.In an effort to beat the morning rush, I now place my mobile orders 20-30 minutes in advance. 9 times out of 10, I still have towait up to 10 minutes in store for my order. It should not take 30-40 minutes to make the order. I would strongly suggest goingto a different Dunkin location Read more
No longer 24 hours.... Went on 10/21/21 after work around 10 PM and they were not open. If management would update the hours on... here or on the front door that would be great. I usually have a great experience here so that's why I'm giving 4 stars. Read more
Dunkin is always great! The line was fast, and I got my drink super quickly. Staff is friendly, and efficient. I love this... location! The dining room is open now too! Read more
If i could give this restaurant 0 stars i would. Every single time i order they always forget my sandwich and refuse to rectify... the situation.I?m done with this Dunkin Donuts. Get better workers! Also their always out of straws Read more