Reviews for El Pollo Loco in Stanton, CA
It really saddens me to have to report such friendly service being subpar in order satisfaction. Twice in a row now, I asked to... add sour cream to my burrito, and they didn't do it. Not only that, but I ordered a Diet Coke and they gave me a regular. AND Iordered the combo and they didn't give me any chips. AND I asked for creamy cilantro dressing and they gave me green salsainstead. I really don't understand what is so challenging about paying attention to what the customer is ordering and thenfulfilling that order--especially such a simple one. I really don't get what is so difficult about remembering to add sourcream. I'm tired of getting home and seeing my order messed up. I know we all make mistakes, but these are repeated and sloppymistakes. And it breaks my heart because, again, they are such friendly people working that drive-thru. Read more
If i can give zero stars i would of last time with no lies i was in pollo loco waiting for one 3 p combo n waited for 45 min... thats insane and unbelievable but it true they have nasty dirty kitchen and lobby they really need to do something about thisthey have no good employees they don?t care for their restaurant i work at canes you should check it out above n beyond butnasty nasty everything about it is nasty iven employess Read more
2nd time eating out at this location, twice purchased a "chicken" burrito and I got nothing but rice and beans.
Same meal was $4.89. now it is $6.00. bummer. Great food fast service.
Didn't get her name but a young women shooed away my mom and I while sitting in the drive thru after failing to give us 2 item... we ordered which were not in the bag. The rude part was she and her fellow coworker who took the payment avoided coming back tothe window to solve the problem. We were ignored until a young man can to attend our needs. They need to retrain both of thosestaff members. Read more
I like that we can get rewards for eating here but , when I got my receipt they cut off the rewards points. And they are pretty... rude . Rushing me to order after I ask for a minute to look over the menu. Read more
Best fast food chain in California. Juicy chicken, unlimited salsa and hot sauce. Very clean restaurant, friendly and fast... service. Come on call day and enjoy the best grilled chicken you can get. Read more
I couldn't even order, the wait time was excruciating. I was waiting for so long that I decided to buy lees sandwiches Next... door. It shouldn't take that long to take my order. Atleast no longer than 15 minutes!! Read more