Reviews for Lou Fusz Subaru St. Louis in St. Louis, MO
We had an overall 5 star experience purchasing our used van from Lou Fusz Subaru. We wanted to shop local for this large... purchase and Paul Lucero, Dan and the Bryan managers were kind and helpful. Paul even delivered it to us when we couldn?t get ababysitter. 3 weeks later we had to bring it back for an rear suspension issue repair and the service department (Matt) werehelpful and kind. Thank you also to the rental office lady who helped me transfer kid car seats to our loaner vehicle! All inall, kind courteous in-person service. Read more
Garbage service. Spent $1700+ on service for my Subaru. Brought it in at 9- was told 5 hours. Told me they?d call me before... lunch to let me know if it would take longer. I had to call them at 1:30 to ask after my car. They tell me it?ll be done by 5probably, but they?ll call to let me know. They call at 5:30 to say it?s ready and to come pick up. I drive across town intraffic, and get there at 6:10. Nobody is at the service counter. I?m informed that the center closes at 6, and nobody botheredto stick around for 10 minutes even though they knew I was on my way. Ended up having to wait around while the salesmen calledsomeone back with access to the keys. Should have known not to come back when last service they didn?t replace my windshieldfluid despite paying for a full service and fluid check. Do yourself a favor- spend money elsewhere. Read more
Best car buying experience anyone could have! Drove 12 hours just to get there. Would recommend Lou Fusz Subaru any day! Chuck... was the best, he took great care of us! Read more
Can?t say enough good things about the service side of this business - ran into a huge transmission issue on a cross country... road trip and am so glad I was just outside St. Louis when it happened and found Lou Fusz Subaru. When I called, Nickimmediately got me scheduled for service the next day, and helped check me in when I got there. Matt made sure my reactive pupand I were comfortable when we had to wait, and Brian and his team completed a complex repair quickly and had us out and on ourway within a half day. Highly recommend this team for great service - thanks for keeping us safe and helping us get on our wayquickly! Read more
We had the best car buying experience with Chuck at Lou Fusz. When we first walked in he took his time explaining what sets... Subaru aside from other manufacturers, he explained each car, listened to our needs, and helped us find the best match. When itwas time to buy I didnt feel like I was being hounded to make a deal. I was given a fair trade in for my vehicle and got theexact car I wanted. Their financing team helped get everything else in order and we were out the door! Chuck has made uslifelong buyers of his. Read more
Rodents had chewed the wiring harness and hoses in my Subaru Forester. Nick Davis, another technician, and the parts guy... developed a cost effective plan to get the parts and repair the damage as soon as possible. In the meantime, they determinedthat I could drive my car safely because the basic steering, braking, and throttle were ok, just some optional features were notworking. I also appreciate Shelby Parker, who followed up to make sure I was satisfied with the service I received so far. Read more
Bryce Green was critical to our experience with LF Subaru. He was readily available to answer questions and went the extra mile... to make the experience of picking up our Subaru special for our daughter by helping coordinate the surprise with a bow. Brycemade the experience not just about the consumer report rating and MSRP but something that was an enjoyable experience. Read more
This Subaru location is friendly, fast, and efficient. They've serviced my vehicle multiple times and have always done a great... job. In my opinion, they have fair prices and will be honest about your cars' needs. I travel for work, so I'm on the roadquite a bit. Following the factory recommended maintenance schedule has kept my car still running like new. That's also thanksto the great Subaru service centers that I have visited all across the country and the awesome people involved with my car'scare. I will definitely keep visiting them in the future for maintenance on my high mileage Outback. Read more