Reviews for Tim Hortons in St. Catharines, ON
I very very very rarely post bad reviews, because I do not like to hang on to bad experiences, but I have a personal love for... customer service as someone who worked in hospitality as a manager for 5 years during school and now is in sales. I just had aterrible experience at this location! :( I've known that this store typically is very dirty, but I like to study here duringthe day sometimes as it's close to my girlfriends house. Today, every table in the store was covered in food scraps and wasvery dirty so I had to clean myself a spot to sit. This however is not even bad enough for me to write a review. The worstpart comes when I asked for a small cup of water. I was told I had to pay 10 cents... 10... small... cents... I understandthat this is a Tim Hortons policy I suppose (which is ridiculous, everybody should have access to water free of charge inCANADA). But the way Karen (the staff member) addressed me made me feel so small and she demonstrated no compassion or interestin even helping me. Just a 'no, water is 10 cents on the till'. Didn't even go to ring it in for me, or ask how she could helpme or anything. 0 interest in getting a customer a cup of water, major 'who cares' attitude. Anyways I left and got aPeppermint Mocha at Starbucks instead of here. Hope the value of your 10 cent cup was worth the loss of a sale.. Read more
I have avoided this location for years, but with the welland ave store currently under renovations this is the closest location... to stop at on my way to work. Sadly things have not changed and I can't wait for the other store to be done renovating. Lastweek ordered a bagel with cream cheese, got the bagel, no cream cheese, also ordered a large broccoli soup, and received asmall. Do better tim hortons! Do better! Read more
Just your basic Timmy's. Nothing special. The drive threw can get a little ridiculous sometimes but not that much. Food &... service is average at best & that's really not such a bad thing. A lot can be said for "average" especially if the consistencyis there & that's what this particular Timmy's offers. Read more
I ordered a decaf ice coffee at this location. They told me at first they aren't allowed to make it? Then I said hot coffee... with ice was fine, plus I had my refillable cup. At the window they were rude about my cup. They said I should have told themat the ordering speaker. Which I did three times. The coffee was cold so it wasn't decaf, minutes after having some my stomachwas acting up. So that was wasted money as I can't drink it. For a coffee shop with these coffee options, why is it so hard toget the staff to understand decaf ice coffee. Why dont they have decaf for ice coffee at 7:30am. I'll drive to anotherlocation run by other management. The two locations run by this family are the worst two in the city. Staff stares blank andcan't seem to get things correctly. I'll go to Starbucks, they have far more difficult drinks but they understand their menuand do it with a smile. Read more
Workers are always trying their very best to do what is asked of them. Times are hard but my orders are always delicious. Thank... you, Tim Hortons staff. You're the stars. Read more
Decent restaurant. The food is always good. However, I do not suggest eating inside due to the lack of clean seating areas.... Overall, I've never had a bad experience from this Tim Hortons'. Read more
What?s the point of having two ordering stations when the line gets jammed by a person with a food order? Why not mimic... McDonald?s and pull food orders off to the side and let coffee and/or treat orders flow through? It takes 20+ minutes to get acoffee? Read more
Edit: There has been A LOT of improvent recently. ???? I grew up around here and this Tim Hortons has always been in walking... distance. I always loved going there with my friends after school. I hardly ever leave bad reviews, but I can't believe whatthis place has become. I don't need it shiny clean or everyone pretending to be happy or anything like that. Every time I gonow, though, it's messy and everyone seems miserable. There is often arguing among the staff. The donuts are usually stale. Thecold drinks taste so off every time. I thought maybe this was a Tim Hortons issue as a whole, but I only have these problemsconsistently at this location. It genuinely makes me so sad. There are some incredible staff doing their best and I alwaysremember them and am thankful for them. ???? Despite that, I think I'm finally giving up on this place. I'll stick to otherlocations or the Starbucks just down on Welland Avenue if I need something closer. Read more