Reviews for The Pizza Company in St. Catharines, ON
The Tuesday 24 special is great but not as good as the rest of the week, but you get your money's worth. They don't neglect your... "extra saucy" order which I like, i wish you had a breaded option. The 3rd degree wings are delicious, but not true to theirname in my exp.. Read more
This is my local pizza joint, maybe a kilometer down the road from me. The service, attitude and pie from Pelham Pizza Company... have always been great in my books. These guys kept me fed and moving when home renos took over my life for a while, and theystill scratch the itch for a hot fresh pie on those days I get home and just can't bring myself to make dinner. Is thisdine-in, wood fired oven pizza with exotic toppings, no. That's not the point. It's fresh hot pizza on a nice chewy thin crustwith a generous amount of toppings, made fast to order and sold at a small business owned in my community. Keep up the goodwork guys. I'll keep on coming back and telling other to do so as well! Read more
This is my local pizza joint, maybe a kilometer down the road from me. The service, attitude and pie from Pelham Pizza Company... have always been great in my books. These guys kept me fed and moving when home renos took over my life for a while, and theystill scratch the itch for a hot fresh pie on those days I get home and just can't bring myself to make dinner. Is thisdine-in, wood fired oven pizza with exotic toppings, no. That's not the point. It's fresh hot pizza on a nice chewy thin crustwith a generous amount of toppings, made fast to order and sold at a small business owned in my community. Keep up the goodwork guys. I'll keep on coming back and telling other to do so as well! Read more
First time ordering from here, I went in for the Tuesday deal and was hesitant because of the negative reviews. So the customer... service was great and the girl in the front was polite and checked to see how long it would be and the wait time was 35 minutesexactly what they said which is pretty good considering they were super busy. Now, I cook my own pizza at home and I have to sayfor the price it was amazing, even my girlfriend enjoyed it too. Nothing negative to report. I've been looking for a new pizzaplace since I don't always like cooking and you've just earned yourself a new customer, keep up the great work! :) Read more
First time ordering from here, I went in for the Tuesday deal and was hesitant because of the negative reviews. So the customer... service was great and the girl in the front was polite and checked to see how long it would be and the wait time was 35 minutesexactly what they said which is pretty good considering they were super busy. Now, I cook my own pizza at home and I have to sayfor the price it was amazing, even my girlfriend enjoyed it too. Nothing negative to report. I've been looking for a new pizzaplace since I don't always like cooking and you've just earned yourself a new customer, keep up the great work! :) Read more
My pizza was a 3.5/5 a bit soggy but not as bad as I was expecting. Service I would say was a 4/5, efficient and welcoming.... prices were low. Would recommend! Read more
My pizza was a 3.5/5 a bit soggy but not as bad as I was expecting. Service I would say was a 4/5, efficient and welcoming.... prices were low. Would recommend! Read more
Absolutely the BEST customer service. I accidentally ordered from the less good copy cat company "St Catharines Pizza Company"... but showed up here for my pizza as I live super close by. Not only are they rush making me a pizza, they were understanding anddidn't make me feel like an idiot! Haha! Good pizza, good people. Their party tray Tuesday deal is amazing! Highly recommended! Read more
Absolutely the BEST customer service. I accidentally ordered from the less good copy cat company "St Catharines Pizza Company"... but showed up here for my pizza as I live super close by. Not only are they rush making me a pizza, they were understanding anddidn't make me feel like an idiot! Haha! Good pizza, good people. Their party tray Tuesday deal is amazing! Highly recommended! Read more
Typically I would?ve given a great review as I have gotten pizza from here for years? but after tonight?s experience I am... shocked!!! We called about a concern for our one pizza, it looks like it was dropped as all the toppings are flopped onto oneside, totally soggy and soupy to the point we cannot eat it. When mentioned, the gal on the phone immediately gave attitude andblamed it on us. She was totally rude and short and offered no solution or level of customer service. Just awful? won?t be evertaking my business here again. So shocked by the attitude that was given to us. Always liked the pizza but your lack of customerservice and care will have you losing more customers especially as I am now hearing more and more stories and reading reviewsabout others also having awful experiences, the way the staff handles issues is awful. blaming or ignoring your customersconcerns when there is something wrong, is absolutely awful, own up to your mistakes and be a stand up respectful business.Shady scummy awful attitude can ruin good pizza you know. Read more
Typically I would?ve given a great review as I have gotten pizza from here for years? but after tonight?s experience I am... shocked!!! We called about a concern for our one pizza, it looks like it was dropped as all the toppings are flopped onto oneside, totally soggy and soupy to the point we cannot eat it. When mentioned, the gal on the phone immediately gave attitude andblamed it on us. She was totally rude and short and offered no solution or level of customer service. Just awful? won?t be evertaking my business here again. So shocked by the attitude that was given to us. Always liked the pizza but your lack of customerservice and care will have you losing more customers especially as I am now hearing more and more stories and reading reviewsabout others also having awful experiences, the way the staff handles issues is awful. blaming or ignoring your customersconcerns when there is something wrong, is absolutely awful, own up to your mistakes and be a stand up respectful business.Shady scummy awful attitude can ruin good pizza you know. Read more
Wow I can't believe all the negative reviews lately!! We order from this place 2-3 times a month and the service and food has... always been great every time!! Thanks and keep up the good work guys!! ???????? Read more
Wow I can't believe all the negative reviews lately!! We order from this place 2-3 times a month and the service and food has... always been great every time!! Thanks and keep up the good work guys!! ???????? Read more
I saw their Facebook ad for $6 for 1 lb of wings and was super excited to try it out! Unfortunately, their phone etiquette was... not great. I called to place my order and the woman very rudely let me know that the minimum order for wings was 2 lbs. Notincluded in the ad, but whatever, sure, we?ll take two lbs. I asked about their sauce flavours since I?ve never ordered herebefore and she seemed annoyed. She listed them quickly and I only understood 2 of the flavours. I just went with those 2 sinceshe seems so irritated already. The phone wasn?t clear so I answered some of her questions incorrectly and this seemed tofurther annoy her. I finally finished ordering and she goes ?20 minutes? and hangs up! I didn?t want to pick up for anotherhour! Anyway, the order was placed so we go to pick it up. The man at the front was much nicer to my fiancé. We were veryexcited and hoping the food would make up for the woman?s rudeness. Unfortunately, this was not the case. The wings were packedsideways, so by the time we got home sauce had gotten everywhere! The taste of them were fine, for the price it was reasonable.However, the pizza was not good. The toppings were sliding off and the crust was tough and lacked flavour. The value of the wingdeal was pretty good, but it wasn?t enough to justify the bad customer service and sub-par pizza. Overall, not a greatexperience and would definitely recommend working on phone etiquette. Good deal if you just want wings and don?t mind somerudeness though! Read more
I saw their Facebook ad for $6 for 1 lb of wings and was super excited to try it out! Unfortunately, their phone etiquette was... not great. I called to place my order and the woman very rudely let me know that the minimum order for wings was 2 lbs. Notincluded in the ad, but whatever, sure, we?ll take two lbs. I asked about their sauce flavours since I?ve never ordered herebefore and she seemed annoyed. She listed them quickly and I only understood 2 of the flavours. I just went with those 2 sinceshe seems so irritated already. The phone wasn?t clear so I answered some of her questions incorrectly and this seemed tofurther annoy her. I finally finished ordering and she goes ?20 minutes? and hangs up! I didn?t want to pick up for anotherhour! Anyway, the order was placed so we go to pick it up. The man at the front was much nicer to my fiancé. We were veryexcited and hoping the food would make up for the woman?s rudeness. Unfortunately, this was not the case. The wings were packedsideways, so by the time we got home sauce had gotten everywhere! The taste of them were fine, for the price it was reasonable.However, the pizza was not good. The toppings were sliding off and the crust was tough and lacked flavour. The value of the wingdeal was pretty good, but it wasn?t enough to justify the bad customer service and sub-par pizza. Overall, not a greatexperience and would definitely recommend working on phone etiquette. Good deal if you just want wings and don?t mind somerudeness though! Read more
The Tuesday 24 special is great but not as good as the rest of the week, but you get your money's worth. They don't neglect your... "extra saucy" order which I like, i wish you had a breaded option. The 3rd degree wings are delicious, but not true to theirname in my exp.. Read more