Reviews for McDonald's in St. Catharines, ON
This Outlet is the worst ever. We stood at least 10 minutes waiting for the one person to come to the till so we could order.... Then of course we had to stand and wait for our order. There was one woman behind the counter that had a voice like a witch andher cackle drove us crazy. We just wanted a peaceful lunch and couldn't have it with her carrying on like like she did. We willnever go back to that outlet. Read more
Ordered meal with unsweetened tea. When I got to the pay window they had sweet tea. I asked for unsweetened tea and the lady... said they only have sweet tea, so that's what she gave us. She was rude, unprofessional and unhelpful. Will not return to thisMcDonald's. Read more
Ordered meal with unsweetened tea. When I got to the pay window they had sweet tea. I asked for unsweetened tea and the lady... said they only have sweet tea, so that's what she gave us. She was rude, unprofessional and unhelpful. Will not return to thisMcDonald's. Read more
I just wanted to take a minute to recognize the wonderful staff working tonight (Sept 16, 2022) around 2245ish. My car was hit... in the drive thru line and the driver took off immediately. Naturally I was annoyed but figured there was nothing I could do. Hetook off so quickly that I couldn?t catch the plate #. When I got up to the window, these kind employees had the license platenumber, make and body style of the car that hit me ready to go. They also took down my info in case they had footage to provideme. This was so unbelievably kind of them to do. Not to mention that the food was hot and delicious! Some fresh fries alwaysseem to make things right in the world again! I wish I had asked the young lady?s name at the window so I could thank herproperly and let her manager know about this kind act! While it was a major bummer after a long shift at the hospital, justknowing there?s still good people like this looking out for others really made my night! So thank you again :) Read more
I just wanted to take a minute to recognize the wonderful staff working tonight (Sept 16, 2022) around 2245ish. My car was hit... in the drive thru line and the driver took off immediately. Naturally I was annoyed but figured there was nothing I could do. Hetook off so quickly that I couldn?t catch the plate #. When I got up to the window, these kind employees had the license platenumber, make and body style of the car that hit me ready to go. They also took down my info in case they had footage to provideme. This was so unbelievably kind of them to do. Not to mention that the food was hot and delicious! Some fresh fries alwaysseem to make things right in the world again! I wish I had asked the young lady?s name at the window so I could thank herproperly and let her manager know about this kind act! While it was a major bummer after a long shift at the hospital, justknowing there?s still good people like this looking out for others really made my night! So thank you again :) Read more
This is a breeding ground for retards. they manage to forget to put patties onto a burger....avoid this place save your money... and stress. place is run like a circus not a fast food joint.... Read more
This is a breeding ground for retards. they manage to forget to put patties onto a burger....avoid this place save your money... and stress. place is run like a circus not a fast food joint.... Read more
Worst service and food, came in ordered fillet o fish meal, first off, my order been sitting on their queue for a while even the... one behind me in line was served her order while I was still standing waiting for mine, even though it was packed and ready togo! then I had to return the fries twice because each time I ask for a fresh batch I was given from one that is not, like howhard is that. The fish patty was hard and dry, even hard to bite, not fresh at all. Had to return it too, I was told to wait foranother 7 minutes for a fresh one, was not offered fresh fries with it, declined the wait and was given a refund for thesandwich only. Worst experience at a McDonald's ever! Never coming back here again. Read more
Worst service and food, came in ordered fillet o fish meal, first off, my order been sitting on their queue for a while even the... one behind me in line was served her order while I was still standing waiting for mine, even though it was packed and ready togo! then I had to return the fries twice because each time I ask for a fresh batch I was given from one that is not, like howhard is that. The fish patty was hard and dry, even hard to bite, not fresh at all. Had to return it too, I was told to wait foranother 7 minutes for a fresh one, was not offered fresh fries with it, declined the wait and was given a refund for thesandwich only. Worst experience at a McDonald's ever! Never coming back here again. Read more
Went through the drive thru for breakfast. Was directed to the 3 drive thru reserved parking spots to wait for the order. 15... minutes later, still no order. We are the only car in the 3 spots and the drive thru is empty. We go inside as we assume ourorder was lost. Nope. . . apparently they came out but couldn't see our car in ONE OF THE 3 SPOTS! The order was then wrong andneeded to be corrected. Not a great showing. Read more
Went through the drive thru for breakfast. Was directed to the 3 drive thru reserved parking spots to wait for the order. 15... minutes later, still no order. We are the only car in the 3 spots and the drive thru is empty. We go inside as we assume ourorder was lost. Nope. . . apparently they came out but couldn't see our car in ONE OF THE 3 SPOTS! The order was then wrong andneeded to be corrected. Not a great showing. Read more
If I could give no stars I would. I cannot believe how many times they get our order wrong, I'd say 1 out if 5 orders they get... right. This is the last time I'll be at this location. I used to work drive thru with only custom orders in high-school, it'snot rocket science. I guess they get the one star because their staff are nice at the window, just don't know how to get ordersright. Edit: went back for the first time 2 months later for a quick lunch, and wish I went to wendys across the street.Ordered 2 ranch snack wraps, no cheese add bacon...figured it's not that difficult, but apparently it is, still got the cheese(glad I'm not lactose intolerant). After waiting a half hour in drive thru, get home to find this. Management or headoffice...do you even read your reviews or just keep taking money from your customers giving less then adequate service. It'sfast food, not rocket science! Read more
If I could give no stars I would. I cannot believe how many times they get our order wrong, I'd say 1 out if 5 orders they get... right. This is the last time I'll be at this location. I used to work drive thru with only custom orders in high-school, it'snot rocket science. I guess they get the one star because their staff are nice at the window, just don't know how to get ordersright. Edit: went back for the first time 2 months later for a quick lunch, and wish I went to wendys across the street.Ordered 2 ranch snack wraps, no cheese add bacon...figured it's not that difficult, but apparently it is, still got the cheese(glad I'm not lactose intolerant). After waiting a half hour in drive thru, get home to find this. Management or headoffice...do you even read your reviews or just keep taking money from your customers giving less then adequate service. It'sfast food, not rocket science! Read more
Not exactly sure why this McDonald?s is even considered fast food because at this point I have waited almost a half hour for... what I know could be prepared in less than 10 minutes. Parking your customers is cheating your customers and provides little tono urgency with the orders. Will definitely try to pick a different McDonald?s next time. McDonald?s used to pride themselves oncustomer service but it seems this restaurant missed the memo. Read more
Not exactly sure why this McDonald?s is even considered fast food because at this point I have waited almost a half hour for... what I know could be prepared in less than 10 minutes. Parking your customers is cheating your customers and provides little tono urgency with the orders. Will definitely try to pick a different McDonald?s next time. McDonald?s used to pride themselves oncustomer service but it seems this restaurant missed the memo. Read more
This Outlet is the worst ever. We stood at least 10 minutes waiting for the one person to come to the till so we could order.... Then of course we had to stand and wait for our order. There was one woman behind the counter that had a voice like a witch andher cackle drove us crazy. We just wanted a peaceful lunch and couldn't have it with her carrying on like like she did. We willnever go back to that outlet. Read more