Reviews for The Pan Pan Express Chinese Cuisine in St. Albert, AB

How unfortunate they have gotten so bad. I ordered lemon chicken and it looked like old fry fish. I couldn’t bite through it... so threw it all away. Frozen microwaved veggies in my rice, added a few broccoli and onion slices to my chop suey, I used tolove this place but won’t be back unfortunately. Read more

This was the worst costumer service I have ever experienced.. the man at the front desk was extremely rude and unhelpful with... simply taking my order. I felt I was treated with such disrespect to the point I had to walk out before I had the chance tocomplete my order. Judging from the food reviews below I’m glad I walked away from this place. Read more

This place has really gone downhill. The place has a bad natural gas smell. It also needs to have a thorough cleaning. There... does not appear to be any pride in ownership. The food is also lacking flavour and appearance. This place is doomed to gobankrupt. Read more

Used to be great when it was Lingnan. They sold and for first few months it was same quality. Now the food is the.. absolute ..... worst .. food... ever.. and I've eaten all over the world. Yum Yum Shrimp breaded instead of large prawns, dry, heavilygreasy.. sauce not consistent.. only 2 pcs of peach. Dry spicy chicken.. no spices, bland and no veggies to flavour..too thickcoating... it used to be tender pcs of chicken without thick breading and had nice amount of spice with onions and green peppersjulienned. Sweet and sour pork had way too much coating and meat was sinuey, tough and dry. We were missing one dishcompletely. Missing lemon sauce. When I called about it, they were too busy to help me. They promised to fix the issues in thefuture and I should call back. When I called back the following week, they were difficult, refused to help until I told them Irefer a lot of friends and family, then they only offered 10% instead of at least offering to replace bad dishes. Would notrecommend this place under any curcumstances. Didn't even want to give it a 1 out of 5. Read more

I used to love this place! However the last few times I went it’s been horrible!! Not only was the ginger beef super over... cooked and dry! But tonight was the last straw!! The beef was over cooked to the point it wasn’t even resembling beef anymorebut I had a rubber glove omg my food!! When I called to make a complaint they made ME drive back to replace my order! NO ATTEMPTTO MAKE THINGS BETTER THEN THE REPLACEMENT WAS EVEN MORE OVER COOKED AND DRY!! Will never go back ever! Read more

I'm so disappointed by this place. The service was quick, however the waiting room has those random free magazines you get out... of those paper boxes and was alittle dirty. The food was meh. One of the meat dishes I ordered had very little sauce and tastedlike it had been sitting on the warmer too long and my rice was overcooked. Also the broth in the wonton soup tastes likestraight up water. I didnt end up finishing what I ordered and wasted my money. I probably won't come back here. Read more

Just found this great Chinese food take out place (HongKong taste) Fast friendly service. $9.99 for big lunch combo

If you're going to order over the phone make sure you are very clear with what you are ordering. We had order Veggie thick... noodles, and egg rolls. Even asked if the egg rolls had meat in them. Lady on the phone said there was no meat, and then askedif rice was ok..... Once I got home with the food we find out they gave us Shanghai noodles with chicken. My girlfriend calledthem and very politely said we had ordered the Veggie thick noodles. They insisted that it was OUR mistake. Did not offer to doanything about the meal even after us stating that we can not eat this food we just spent $20 for. The issue is not that theymessed up the order, it is that they blamed us – and offered no compensation. If they were understanding and had refunded usfor the mistake, I would have rated 5 stars for the effort.... But the lady could not have been more rude. Just ranting at thispoint... Egg rolls were 9 out of 10 though. Read more