Reviews for Pizza 73 in St. Albert, AB
I've ordered a quite few times since moving here last year and it's been incorrect about 50% of the time but still good pizza so... I never complained until I got a very rude note from a delivery driver on my pizza box. I had paid online and was going to givethe driver a cash tip when he arrived (I always tip at least 15-20%) but he was very rude, basically tossed me my pizza anddrinks and had scribbled something rude on the box... what if I just couldn't afford a tip that time? I've tipped over 10$ inthe past for a 30$ order so I was quite offended by this note. I will not be returning and will be sharing my bad experience toothers Read more
Most recent tried again. Could not get order right. Sent wrong pizza on +70dollar order. Last order delivery driver left... profane "f@#k you" message on my 11 year old's cellphone. Tried to deal with local store and head office no resolve. Onlytried again because my 11 year old and his friends love their food and i have been a lifetime Pizza 73 client. It has beenfamily go to for pizza since i was 11. 30+years. Will not be ordering again from this location and if pizza 73 ignores thiswill spread the word within my family and friends. Read more
I order a medium pizza yesterday from this location. I am not from st Albert just I drove by, so the worker knows I am not... regular costumer !!! I order chicken pizza but I got tomato sauce pizza !!!! I can count the number of chicken almost 1or 2pieces on each slice !! With couple shrouded of cheese!!!! Big different between my pizza location in west side of Edmonton andthis St Albert location. Read more
Nothing worse than paying for extra toppings and getting this. Edible of course, but not up to par. Usually love their pizza-... tonight was a fail- disappointed ???? Read more
This was overall the worst customer service I have dealt with. I walked in to order take out and waited inside till the pizza... was ready. He would not check to see if items were gluten free. The employee was wearing his mask under his chin while I waswaiting. I realized the pizza was made incorrectly (with an ingredient I can't even eat) when I got home. Called customerservice because there is no way to directly contact the store. The store refused to deliver a new pizza because they are "toobusy" and said I could pick it up. I live 20 minutes away and only went to this location because it was on the way home fromwork. They said I would have to come in person for a refund or pick up the correct pizza tomorrow. Very unimpressed. Thecustomer service agent constantly interrupted me, spoke in sarcastic tone, and even laughed. Read more
Feeling frustrated because we ordered a gluten free pizza, and a regular pizza, and they put them in the same box. When we... phoned to make the order we specifically asked for a gluten free order. The employee working was not very polite and was almostannoyed that we asked why they were in the same box. It only takes a few minutes to go over how gluten free orders should beprocessed. We understand we are taking a risk ordering out every time we do. That's why we make sure to specifically ask aboutthe gluten free. It's just so unnecessary to be rude. Trust me, we wouldn't be ordering gluten free if we didn't need to. If youare going to have these options can you please at least have a conversation with staff about the process. We just overpaid forpizza that we can't eat because none of the three gluten free people in my house feel safe enough to eat it. Read more
I place a order for pick on my order I asked for Extra sauce. When I arrive to pick up my order it had on the order ?No sauce?... with ?Extra sauce.? I don?t know how you can have a pizza with both? They chose to make the pizza with no sauce rather thancalling the number on the same bill. So I received a pizza with no sauce, they commented that they have had issues with themobile orders in the past. I didn?t have time for them to make a new pizza so took sauce on the side. There?s something abouthaving a pizza with cold sauce on the side, it?s just not the same. I called the customer service to see what they could doabout customer satisfaction, they simply asked if I got the email to confirm my order. To me that?s not customersatisfaction. First why would your order system allow for something impossible to do and if it did why wouldn?t you contact thecustomer to try and correct the problem. In this day we work hard for our money and we have so many options when it comes tospending our money. Pizza 73 has lost my business I hope people choose to think twice about customer service when making therechoice. I have to go on to write more as the more I think about this the more I think this was an excellent way to test thecustomer service department and they failed bad. This is a perfect complainant to ask Is the customer just making it up? Nothe bill shows. Is he just complaining to get money back well I still tipped the store because the gentleman was very nice. Ishowed that there is a glitch in the system and even if for some crazy reason I did it deliberately it still shows there is anissue that should be address. They offered me $4.00 back (pretty much the tip I gave in the first place) To me, someone whospent a large portion of my life working in the service industry says take this less than 25% back and try again to see if wecan get it right. I don?t know why you spend money on a customer service department if that?s the best they can come up with. Read more
Ordered from this location. Food never showed up for a 150 dollar order for 2 pizzas and some wings. Tried to find out where it... went but was never given a solid answer. Never ordering from here again Read more