Reviews for Dunkin' in Springfield, MA
It's not bad. This Dunkin is usually a positive experience but like most has its few workers that are not very pleasant to deal... with. There is always at least a few that display their utter hate for their job for all customers to see. The employees thatare good tho, are great and make it worth the stop. Read more
good food but recently newer employees are slow and extremely rude when inconvenienced.
Under staffed too long of a wait time service absolutely SUCKS only a couple of good staff members if you're looking for fast... food, not here beyond SLOW FOOD. Read more
This was probably the first Dunkin that I visited regularly. They've been one of the best run shops for a long time. Even when... the line is around the building, it still goes pretty quickly. I love the ice coffee, so I'm a customer as long as they keepdoing what they're doing. Read more
Tried the mango refresher and it was good. They do need a little bit more cleaning up in the women's bathroom.
3 times now I?ve done a mobile walk in order through the app and the inside is closed. I time things perfectly so I can walk in... grab my breakfast and get to work on time. Instead there are 15 cars in the drive-thru and I?m unable to get a refund throughthe app. Now I get to start my day on a long hold to try and get a refund and I get to start my day off without breakfast. ThisDD is a joke. At least find a way to disable walk-in orders if you?re going to outright lock the door. There are also multiplestaff inside staring as you try to walk in without any explanation. Terrible customer service. Read more
I went there, it was about 8:31:06 a.m. approximately. I ordered a medium dark roast , 3 sugars, 1 shot of espresso, 1 shot of... coconut, 1 shot of vanilla, 2 ice, 5 pumps of mocha, 6 pumps of caramel, 1/2 cream, skim milk, almond milk, milk, half and half,and 2 sugars. I couldn't have been more basic with my order. I can't believe they didn't add my 1/2 cream. I brought my orderback and simply ask that she remake the whole order Infront of me and apologize. But the manger made a whole scandal out ofit. I ofcourse respectfully threw my drink out and sat down criss-cross applesauce on the floor and waited patiently for themto correct their wrongs. I cannot make this up, they called the cops on me! All I wanted was a simple latte. Safe to say, Iwill stay getting my two sugar black coffee from McDonalds. Read more
Waited 20 minutes in drive-thru and app got my order wrong...