Reviews for Red Robin Gourmet Burgers and Brews in Springfield, IL

I ate here on my first night in town. Our waitress was lackluster. She continued to forget our drinks, our food, and did not... clear away some of the plates on the table. The only reason I'm giving this place 3 stars is because one of the women who worksthere, I'm guessing she was a food dinner of some sorts, truly helped us. She brought our drinks, and anything extra we asked ofour waitress. We relied on her more than the actual waitress because she would follow through and remember what we needed. Shewas truly kind and helpful. Read more

Was driving through Springfield looking for my old haunts and they were all gone. Knew I could get a reliable meal at Red... Robin. Not disappointed with Gourmet Cheeseburger and bottomless fries. Wherever you go, the Robin delivers the same greatburger. Read more

Food was.serves fast and tasted great ! Our server was.very friendly and attentive! Great time all around. If you're in the mood... for a quick burger (with a lot to choose from) & fries, I would recommend this place. Read more

I have been here three times so far. Took my daughter last night (9/22/22). The food was so extremely good. Enough to where my... picky eater asked for seconds and tried new foods. The service was great. It was just amazing food. I will definitely bereturning over and over. Read more

I used to love this place. It was a, "Go to" restaurant for me, but service is lacking severely which impacts the dining... experience. I typically have a couple of fry refills after my meal, but this time there was no one coming around to check on me.When I did get a refill, there was literally 6 fries in the basket. Hopefully management can turn this place around. Read more

The commercials have it right, yum! These guys have a bunch of awesome gourmet burgers at reasonable prices for the quality. I... love the bottomless fries and drinks too. We never make it to desert but the appetizers are good for a burger joint. Always beenhappy with service, just nothing bad to say about the place Read more

Nice variety of burgers (including vegetarian), plus chicken and salads. Wait staff friendly and fast.

Edited June 21, 2022: When reading this please keep in mind that this was service on a father's day. One of the days a... restaurant would showcase their best service, and food quality. We went on fathers day and apparently they were closing earlydue to lack of staff which we found out half way through the meal. Fries were okay, but soggy, fish was burnt on the outside andundercooked on the inside and tasted of grease more than fish. My son said mushroom burger was okay, but not awesome. Waitresswas largely unavailable wrapping up the bar. Wish we had gone to IHOP, barrel head or anywhere else. Not an awesome firstvisit. Chilis next door would have had a similar cost, and never had a problem with the food being inedible there. Edit June21, 2022 Restaurant said they have no excuse for service no one wants to work on holidays anymore. If I could give a lowerrating I would. They said that their grease was too old and after food was black on Monday they finally changed their grease, because it was probably too old on fathers day, and they had a problem with their grease filters? I am not sure what that means. Fondue sauce for fries was congealed, Manager said staff had probably not looked at in a while. Personally one of the reasonsI an so angry about this restaurant is the food model is very simple, hamburger, fries, chicken or fish. Most of the food isfrozen, not fresh, and should be very simple to fix, and it is served at a premium price because you are paying for it to beserved correctly, and in a relaxing family restaurant. This was embarrassing for a restaurant at a carnival, let alone anywhereelse. I would avoid and maybe call the health department, the conversation with the manager did not put my mind at ease. Read more