Reviews for Popeyes Louisiana Kitchen in Springfield, IL
This place need new employees as well as new managers. I couldn't believe the poor attitude of the employees they all acted as... if they had a serious problem. Not to mention to loud Marijuana smell and the trashy floors. The bathroom smelled like a hogpen. I will never eat a this place again. I had to tell the cashier not to put old chicken in my box as she was peeping to seeif I would notice. Read more
Posted hours say they open at 10:00 AM. I placed an online order for pickup at 11:04. When I arrived a few minutes late, I saw... a large tray of cooked chicken sitting on the counter. A woman barks from behind "we don't open for another 10 to 15 minutes"while she sat eating in the dining area. I told her that I had placed an online order that was supposed to be ready at 11:04. She said "we don't start online orders until you get here and we don't open for 10 to 15 minutes." So I told them to cancel itand I left. Read more
Waited in line for 20 minutes with 3 people in front of me. Very slow drive thru. Intercom didn't work. Nice lady working the... drive thru window had to motion for me to go to window to order. Got the 2 piece Tuesday special that costs $3.19. Added 1biscuit and a small drink and it totaled $8.19. Got no receipt. Food was good. Same large pothole in their exit from last year. With the pothole, intercom, slow service and no receipt, makes me believe they don't take care of their equipment and wonderwhat the kitchen looks like. Read more
Lobby is locked with employees sitting in the booths shaking their head no at you. Get with the times, we then took our... business elsewhere. Chipotle and Panda Express were glad to make money and let us in. Nice to wash your hands and sit down fora lunch! Read more
Showed up around 12:30. Wasn't very busy. While waiting to order food I watched the most unorganized, unprofessional, and... unsanitary group of employees. Half the staff was out front smoking and playing around in front of the windows other customerswere eating in front of. Before getting my food I watched 2 tables leave very unsatisfied. At first I figured maybe they're justbeing "karens"... until we got our food. EVERYTHING WAS OFF! Chicken cold, Potatoes dry, rice taste like chemicals, biscuitswere rock hard, and even the coke taste like it was running out and they filled it all the way with ice and only half with soda.Staff was so rude, I didnt even want to ask for more. Just a bummer, we all love that chicken at popeyes and were super excitedto go for lunch. I know for a fact a large amount of people will not return to this location due to the poor quality andservice. Read more
Should have checked the reviews first. Placed an online order. Arrived, had to wait in line at the drive through. 20 minutes... later when it's our turn, they tell us they are out of one item in the order and that for that reason, we'll have to have theorder cancelled. They will not change or replace the item, or fill the other 4 items on the order. They will also not cancel orreject the order on their end, and online the order shows as complete. They then stop answering altogether. Will never go tothis location again, until or unless it is under new management/ownership. Read more
We've gone here for 15 years, and I will likely not return. I ordered online for take-out and arrived at the time specified. ... They hadn't started on the order. 25 minutes later, my order was finally ready. So, I got home and realized we were 2 piecesshort, and the 2 large red beans and rice were only 2/3 full. I returned to claim my missing chicken, and the person at thecounter chose to argue about it. I did finally get the chicken, but did not resolve the red beans and rice issue. The chickenwas also very dry and flavorless. It didn't even taste like Popeye's. It was a huge disappointment. Read more
The sign said the dinning room was open. Tried the door. It was locked. Employee came out and said dinning room was closed. ... Went to the drive through. There was about 10 cars in line and the line wasn't moving. Had to go somewhere else. Read more