Reviews for Popeyes Louisiana Kitchen in Springfield, IL
Bought a Thanksgiving turkey on 11/5/22. Depending on how it goes on whether I get it again next year. Very courteous staff.... 64$with tax for pre cooked frozen Popeyes turkey. It does not have the weight of the turkey on it, would have helped give me anidea of how many it will serve. Read more
I love Popeyes but the South Grand Ave staff and the buildings atmosphere is very less than desirable. The staff is extremely... rude and the manager I dealt with definitely has no business beeing a manager...smh. This location needs yo be closed cleanedand new well trained staff that's understands CUSTOMER SERVICE! Read more
The young kids here are Undertrained and not the most welcoming be prepared to be told that they are out of honey hot sauce etc... all the time hopefully you know what you want if you go thru the drive thru nothing posted and the wait time is wrong Irecommend the west side location p.s please don't clean your nails in front of customer's Read more
I usually like Popeyes foods but for some reason this store it's hit or miss about good service and not getting good service. I... ordered online and went through the drive-thru but sat there 20 to 30 minutes with three cars in front of me to get my food atthe drive at window. Other than that, the online app is wonderful Read more
The food was decent, however at least 2 items listed on the menu were not available- mild chicken wings and chicken nuggets. ... They were also short staffed. I also think they could be a little more sanitary. One of the customers discreetly spoke to aworker about how she handled the food. I noticed a couple of them rubbing their face, touching their nose and hair; They didnot wash their hands after doing so. It's a good thing they used tongs to pick up the chicken. I am not sure if I will go back. Read more
The drive thru took a VERY long time. Ordered a 3 piece chicken, with Cajun rice and an additional biscuit. When I got home, I... had 4 pieces of chicken, no rice, and 2 biscuits. So I guess the extra piece of chicken was to replace the missing side? Staffwas friendly at the window, but... Read more
Keep driving. We tried to order red beans and rice and green beans for the sides. The woman working was EXTREMELY rude saying... they didn't have green beans and when my husband asked what sides they had she had a ton of attitude expecting us to know whatthey had, without a sign. The chicken was nasty and burnt, biscuits were dry and hard. Worst Popeye's I've ever been too. Read more
The employees do not care to be there. The drive-thru takes a very long time, over 20 minutes for me, with just 2 cars ahead of... me. Although I love Popeye's, I won't return. Read more