Reviews for McDonald's in Springfield, IL
Wow...just a bad experience. Drive thru, ordered and was told to "drive up". Pulled up to the big "Pay Here" sign and sat... there while employees walked back and forth by the window without a glance out... Eventually a lady leaned out the next windowto wave us down. Was rude, unfriendly, and the food was cold. There's a Cracker Barrel in the same parking lot. Go there Read more
It is okay to tell people your closed, you don't need to say be with you in a moment just to never come back to the speaker for... an order. Nobody gonna get upset Read more
This was the worst McDonald's in the nation. I have traveled all over the country for 20+ years and I have never had an... experience this bad. I came through the drive-through with a 12' trailer. I was told to pull to the front of the restaurant Andwait for my order which was 2 cheeseburgers and a double cheeseburger. I waited for approximately 15 minutes then called therestaurant and asked them if they would kindly bring me my money outside. I was told no they would not and they didn't care howlong I had been sitting there and then they hung up on me. I called back and tried to speak with the manager and was told that Ihad the GM when I didn't and was lied to by the manager on at the time. It's ultimately I had to leave and never got my food.Hope you don't stop here!! Read more
Worst McDonald?s I?ve ever been to. Always gets orders wrong and has mountains of pepper just sitting on the burgers. The fries... are always dry or soggy. Worst McDonald?s experience I have ever had. Consistently bad Read more
HORRIBLE HORRIBLE DRIVE THROUGH. 8:50AM Wednesday. Ordered 3 meals. Paid with debit. Pull ahead. Gave me drinks. Then the... dreaded "pull ahead and wait". When will I learn... JUST SAY NO! YOU HAVE MY MONEY. I'LL WAIT FOR MY FOOD. But I pulled ahead at8:55. 9:05 no food. Other cars have passed thru drive through. Used this app to call them. Where's my food? I'll check on it. 9:10. Called again. I said just refund my $26.89. She said there are only 2 people working the kitchen. Everyone sick. I saidnot my problem. It's been 15 minutes and no food! Give me a refund. Her... you have to come inside. Me... that's why I wentthru drive thru... so I didn't have to come in! Her... you must come inside. By which time I was loaded for bear. Went in.Demanded my money back in front of a line of half dozen people. Did you pay by card? Yes. I have to put it back on your debitcard. Oh yeah... what could possibly go wrong scanning my card a SECOND TIME!!! NEVER AGAIN THIS MCD. AND TAKE MY ADVICE. WHENTHEY HAVE TAKEN YOUR MONEY AND ASK YOU TO PULL UP AND WAIT... JUST SAY NO!!!! Read more
Had to wait for our order in drive thru while 4 more cars piled behind us. Then they just waited for multiple orders to bring... out so it wasn?t fresh at all. Fry?s were refried and burgers Luke warm and a sloppy mess. These places complain they want tomake more money but still have less than mediocre service. How about you all focus on better customer service and betterpresentation of you food, just because it?s called fast food doesn?t mean throw it together, it took long enough to get our lessthan warm food, at least put it together right. Read more
The manager took our order and was so very friendly! I'm still a bit slow on the technological end of the app, points, rewards,... qr code etc and was a bit slow. He was helpful and patient and didn't make me feel like an idiot. Was also SUPER happy that theinside ketchup dispenser was back! Read more
Avoid it. The service is terribly slow (and I?m very patient with post pandemic staffing issues). Both the mens and womens... washrooms were filthy. The 1st stall in the woman?s washroom doesn?t close because it can?t get past the toilet paper dispenser.The drink/condiment area was not stocked, filthy, and so much liquid was left spilled on the floor. Entire restaurant was justgross all around. We also received an incorrect order and didn?t have another 15 minutes to wait for a corrected order. Read more