Reviews for Harold's Chicken shack in Springfield, IL
The food was excellent we called in our order and it was ready exactly when they said it would be
Closest to Chicago you gonna get I'm a 25 wing minimum guy myself every time I go and NEVER been disappointed
Don?t go here! They will charge you $1.50 for extra mild sauce but don?t put any extra mild sauce on there. I ordered 10 wings... with heavy mild sauce. 5 wings had some sauce on there and the others had NO sauce on there. The owner stated she will notrefund my money because I didn?t call until the next morning or return the food. I didn?t get my food until almost 9 pm lastnight and called about it this morning AFTER I realize I was charged for extra sauce that I didn?t receive. The owned isgetting over on customers over charging them maybe because she?s in a financial hardship but that isn?t my fault nor concern. Iwill not be returning to this rip off restaurant and I will be getting my money BACK! Read more
I wish we could share videos here. We gave our co-worker his first taste of Harold's... Let's just say he now drives from... Taylorville just to get some Harold's Read more
I was craving some hometown food and found this Harold?s. I went inside to order and the food was very reasonable but as I sat... outside to wait on my food I started reading reviews, upon doing that I noticed a lot of comments of food not being hot whichmines was hot, I seen reviews about chicken being dark fried to hard like it was in dirty grease and it definitely looked likeit was fried in dirty grease. The catfish combo said 4 piece and I?m thinking I?m getting 4 pieces of fish and it was like 4fish tenders and the fries was cooked hard and the sauce didn?t taste original. It was a total disappointment and I wouldn?trecommend going here. If you?re going to buy into a franchise at least try and keep up the quality of food to match with thename you?re using. Read more
I went in tonight after a very long day. I must say many bad moments interrupted my day so I was pretty down going to get food... for the family. Big John and Rico were very welcoming, professional and clean. I noticed John and Rico was their hands a fewtimes and they had on masks. We enjoyed the food and I enjoyed the experience. Keep it up y?all. It?s the little things that canmake one?s day/night just a little better. Thank y?all. Oh yeah and the presentation of the food?on point ???????? Read more
Update 5 stars to 2: After almost 2 months in operation this restaurant has been came a typical Springfield restaurant. Serving... cold food, incorrect orders at a rate of 50% to 75% and non-existent customer service. They put hot meat on top of cold fries.They constantly do not put sauce on orders. Sauce on and sauce on the side are 2 different products, adding sauce afterward doesnot create the same chemical reaction. On my last visit I waited over 40 minutes for my food because they made a mistake in theback and gave my food to another customer. You can hear EVERY SINGLE THING they say in the back. I stood there and listened tothem give my food away. Then give me cold fries after waiting 40 minutes while they are counting down to closing time an hourbefore close. Finally the taste of the mild sauce and the season of the chicken is starting to vary wildly. I have called andspoke to management before, they don't care. Check your order before you leave and make hope the "good" cook is onduty. Original review : This Harold's is exactly what you would get in the city. As good as 87th, made correctly unlike HydePark. Everything is seasoned and cooked perfectly. The wait is long because of COVID but they seem to be improving the process.They aren't taking call in orders which really sucks but I understand. This is probably the best thing to happen to Springfieldin 2020. If you love Harold's, don't hesitate to visit. Read more
I called to place an order and they answered but never said nothing then hung up. I called back no answer then called again no... answer. Of yall that busy yall need to hire someone to answer the phones correctly then smh. Read more