Reviews for Panera Bread in Spring Hill, TN
It?s Panera. So if you like Panera you?ll like your food. The service is what needs work. I understand labor shortages but last... two times I went there was absolutely nobody taking orders. Fine, I don?t mind using one of the 3 tablet kiosks. Only, one wasmissing so they were down to two. But, not really because one of them had a low power warning and wouldn?t let me use it. So nowthere?s only one and the person using it got an error message that something went wrong. At this point there?s 4 people wantingto place an order on one broken kiosk. It was a mess. An employee finally came up and started taking orders. The poor woman andher kid that were at the kiosk were still waiting for help when I placed my order. The sandwich itself was good but the cookiewas overdone and crumbly. I?ll still probably go again but if ordering continues to be difficult I?ll switch to McAlister?s Read more
Let me start with service. It's terrible. You can order ahead, you can schedule, etc..... it won't matter. No one and I mean NO... ONE will walk out to your vehicle and bring it to you, despite putting 'curb side' on your order..... this has been the case thelast few times. The food is over-priced. The bagels are no longer thick and fluffy, instead they put this gigantic hole in themiddle as opposed to a smaller one so you barely have any bagel. If you decide to make a breakfast sandwich at home? Good luckkeeping the contents on the barely there bagel. Read more
I always enjoy getting the Bacon Turkey Bravo. If I were to write a review just on the sandwich, it would be 5 stars.... Unfortunately the staff here doesn't seem to be very welcoming. Not very attentive, in fact I was standing in front of 4employees who were gossiping about another employee who worked there. Seemed a little childish and unprofessional, I didn't evenget a hello or how are you from any of the. Luckily the sandwich is always made to perfection and that's why we are 3 out of 5stars in my opinion. Read more
We went to dine in and the service was good and the food came lightning fast, but that?s because our food was missing half of... the stuff it normally does. I paid almost $12 for a whole chipotle chicken avocado melt and got like maybe 2 bites of chickenand 1 of the bites was just fat. Half of the sandwich had had all the cheese and the other half had no cheese. And it also onlyhad like 2 tiny slices of avocado. I pretty much paid $12 for bread. So if you go to this Panera Bread, I would recommend goingthrough the drive-thru or going to a different restaurant because I have never had these problems going through the drive-thru. Read more
Every time we go here there's a mistake with our order. Tonight we tried again and when we got there we had to wait 30 minutes... longer than they said to get our family of 5 order. Ordered our food online at 5:30pm and it wasnt done until 7pm. Also, when wegot there and waited and finally got our food my daughter and I checked the bag before we left and found 1 sandwhich missing,sauce on side missing (they actually put it on her sandwhich then remade it as we caught that by accident before we left), 7baguettes missing, and a 6 pack of cookies missing. This is ridiculous and unacceptable. We even told them when we got there andthey asked our name and said they're working on our food as it was past the time already, we said please dont rush we just wantour food correct because we've been getting home with it wrong lately. Well, after all of the wasted time, mistakes that wethought were corrected we get home and take the wrappers off of the sandwiches and realize 2 more sandwhiches were wrong. Mywife gets sick from feta cheese and they put feta cheese on her sandwhich. This bad experience put a bad tone on dinner. We justwanted to eat what we ordered and enjoy our movie at home! I only gave 2 stars instead of 1 because the food was still good.Please try harder to improve your systems, people, and inconstencies. Thank you. Read more
Cancelled my drink club and stopped going to this Panera months ago because of consistent inaccurate orders. Decided today to... try them again. Same old Spring Hill Panera. Missing bacon from sandwich, cheese added when specifically ordered NO cheese andavocado all over the sausage sandwich when I didn?t order it. Kinda nasty. Ok so I will stop visiting again however, they owe me$ for the missing bacon don?t they? Ha Read more
So the food tastes fine, but their portions are so off if you get takeout! The soup cups are sometimes only half filled (see... pic) and the sandwiches barely ever have a normal amount of meat or toppings (see pic). However when you eat in the portionsseem to be okay. Just be really wary when getting takeout! Read more
Apparently Panera Bread has gone to kiosks only for ordering. No personal welcome when we came in, no one to help us with the... kiosk trouble we encountered, etc. Not a fan of that at all!!! Only staff we saw was the kitchen staff, food was hot and readyquickly but can consider this a self-service place only now. A little pricey for me doing much of the work too. Read more