Reviews for Whataburger in Spring, TX
We used the app to order ahead. It allowed us to order and pay for 3 small chocolate shakes as part of our order. When we... arrived 10 minutes later to pick up our order, we were told that they couldn?t make chocolate shakes. They were cleaning theshake machines. The manager on duty was called over and she told my husband he had to request the refund through the app. Hecame out to the car and told me what happened. I looked at the app and it wasn?t clear to me how we were supposed to get our$9.57 back so I went in. The cashier finished helping the guy at the counter and walked away without addressing me at all.Another worker noticed me and said someone would be with me in just a minute. That?s when another worker looked over saw me ,she walked over and said I am the manager can I help you? Then she noticed my phone and looked at my phone screen and said Ialready told him he had to get his refund online. I was surprised at her greeting, but proceeded to ask how I might get therefund online since it?s not clear how that?s done. She seemed bothered that she had to help me but gave me short snippy answers?go here?, ?try that? ?go back?, ?there it is? call that number ?. Ultimately I had to spend another 15+ minutes on the phonewith a customer service representative giving them all the details so they could file a report. Then she said the store managerwould be contacting me regarding my refund! So if the refund happens through the store then why did I have to go through all ofthis hassle? If they can?t make shakes, why are they taking orders and collecting money for them!!??!! UPDATE: I received anemail on Monday Oct 31st from the customer service team that refund request had been processed, and that it could take a fewbusiness days to reflect on my statement. What a hassle, do they really have just one machine? If so there should be a way toturn off items in the app that are not available. I don?t understand how it is okay to sell something that you kno Read more
Went at a busy time. Still had fast and great service. Food was good as always friendly staff all around good time for this... whataburger. Way faster service then the location by my house. Loved it. Read more
I just had a horrible experience here. I decided to take my cousin here for breakfast this morning, and ordered us two pancake... meals. They had us go through three separate windows, and they had served 5 vehicles in front of us by the time we got to thethird window to pick up our food. We watched four vehicles at the window behind us get their food, and drive off. When the kidfinally opened the window to hand us our food. I had told him I saw four vehicles behind us get their food, and drive off. Ipolitely asked him why our food had taken so much longer than everybody else's behind us? He just kind of smiled at me, andshrugged his shoulders, and said "I don't know?" After we drove off we also noticed they didn't give us everything that wassupposed to come with our meals. So then we had to drive all the way back, and I had to go inside. When I went inside I told thelady behind the counter, with the rose tattoo on her arm. That we had went through the drive thru earlier, and that we had toturn around, and come back. I asked her If they were supposed to give us butter with our pancakes? (I know they are supposedtoo. Because I've previously ordered them numerous times, and they've given me butter with my pancakes every time.) Shecompletely dodged my question after I asked her this, and asked me "how many butters do you want?". To try, and avoid theirscrew up. The staff here are extremely incompetent, and come off very rude honestly. It's pretty apparent they don't care abouttheir jobs, or working here for that matter at all. I refuse to ever come back here, and spend another cent at this locationagain. I will gladly take my business to the Spring Cypress, and 249 location instead from now on. Read more
Great Whataburger location! It?s clean and has friendly staff! Very easy to get in and out of for sure. I do prefer to order... through the app and get curbside pick up. My favorite right now is the bacon blue cheese burger! Read more
This is the second time I?ve come to this location. The first time, there was a bug in my salad. The second time , I?ve received... old and stale fries. Read more
Fresh ingredients & great price. I will definitely enjoy more salads going forward. The staff was polite and attentive. Another... staff member was keeping the seating area clean and sanitized. A+ Read more
I went here for lunch today and ordered the Spicy Chicken sandwich meal. I was given a very thin chicken patty that was... extremely crunchy as if it were fried for too long. The taste was awful and I did not enjoy my meal. I was so disappointed therest of it went to the trash and later picked up a chicken sandwich from Popeye's. C'mon Whataburger, please don't let me downlike this anymore. I don't think I have to describe which sandwich is in each picture, it's pretty obvious. Read more
Overall a very poor visit. I ordered the new chili cheese fries and they arrived without cheese and only a terribly small... portion of chili. I'll probably not be back. Read more