Reviews for Cold Stone Creamery in Spokane, WA
Upon being excited to treat ourselves to ice cream at this location, we got such bad customer service we felt unwelcome! There... was little to no eye contact, no smiles, and they didn?t chop up our ice cream well at all leaving huge chunks not dispersedproperly. They all looked like they hated their jobs, and made us feel uncomfortable? Read more
My family and I stopped by to grab some ice cream this evening at Coldstone at Northpoint. I was very disappointed with how... impatient and rude the staff member Cassy was. When we got to the cash register 2 staff members were not done making our icecream and the employee named "Cassy" was very impatient in ringing up our order. I asked for her to give me a minute prior togiving me our total because we were quickly trying to decide which cake to select to take home. Cassy rudely told her malecoworker in what she thought was a volume we could not hear that she could not believe we were getting more stuff and she made avery disgusted face at us. We were in there about 10 minutes and Cassy was so impatient for us to leave. I also want to note wearrived with more than 30 minutes before closing so there was plenty of time to let us take 2 minutes to select a dessert totake with us home at the cash register. Also more people were arriving after us for ice cream as well and Cassy seemed reallyunhappy to have to serve more customers. Read more
We entered your establishment this evening, which was the first time in YEARS and were thoroughly disappointed by our service... and seating. We started off being the only customers in there and the staff seemed bothered (to say the least) that we werethere. Not only did we feel like the service was poor we were forced to eat outside in 110 degree heat after spending quite abit of money on ice cream for our large family, that waited all afternoon to be treated to. After we tried sitting outside inthis heat wave, we finally realized my 5 year old, like the rest of us, could not swallow our ice cream fast enough as it meltedquickly.... We then walked down and ate in Subway to have a table and air conditioning and they didn't bat an eye or turn usaway. I don't usually complain with reviews on Google, but this was pathetic and next time we will spend our money elsewhere. Iwill be leaving Subway a 5 star review for their accommodating us and treating us like paying customers. Read more
We came in last night, it was 10:20pm we are aware that you close at 10:30pm. The floors were wet so we knew they were anxious... to close. They seemed very annoyed by us coming in. They literally didn?t say a word other then ?order when your ready? and thetotal of our order that was all they said and they were visibly annoyed. My son asked for a cone 3 times and they still ignoredhim and put it in a cup. Also I should have taken a pic but my ice cream was so messy that it got all over everything in thebag. Although the ice cream tasted fine the customer service was awful. 4 kids working behind the counter tells me they will beable to clean and get out of there fast o why the need to be rude when customers come in 10mins before close. We ordered 4 icecreams and spent 18$ and felt like we shouldn?t of even came in. Honestly next time we want to get ice cream even though I lovethe taste of cold stone we will probably go somewhere else. I was the owner of that business I would tell these kids not to eventhink about cleaning or prepping to close before 1030, it makes customers feel so uncomfortable and unwelcome. Read more
Wonderful experience! Cold Stone Creamery ALWAYS hits the spot. They have such a vast selection of dessert, it?s hard to choose... or have a favorite! The staff here was phenomenal! They were quick to help us and were very professional! Read more
Great ice cream! We got the gotta have it size (only $.70 more than the small size) with a chocolate peanut butter and a german... chocolate brownie. Both were excellent! Dunno if they sing still, but we left a little tip anyway. :) Will be back foranother fun outing with the kids. Read more
The ice cream is good, but the lack of a simple greeting within the first 5 minutes after entering the building is unacceptable.... The store itself is not cleanest I have seen in Spokane. Each visit is or has been the same paltry experience for the last 4years. Read more
Good ice cream! ???? ????