Reviews for Pizza Hut in Spencer, IA
Would give a 0 if I could. Ordered at 6:10 pm and was called and was told they didn?t have the food for part of our order. So we... chose something else and were told they would change the receipt. At 8 we received our food and the driver had to go back andget part of our order and when we checked it it wasn?t even our food. Called the store and was told they would make our food andsend it out. An hour later it was coming out of the ovens and still had to wait another hour for it to be delivered. In the endnever got our full order, paid 30$ for a medium pizza and waited three hours! Called and asked for a refund and no one knew howto do it was told to call the next day to get a refund. The next morning yet again no one knew how to do a refund! The lack ofrespect and overall knowledge how to do the job is absurd! Read more
Manager has poor customer service and is kinda rude on the phone sadly. Lead by example! When since can't they do a half and... half pizza isn't my choice what I want on my pizza? This is why I hear so many bad things about pizza hut and why we rarelyorder here anymore. I hope she can get my order correct because I'm tired of them always getting it wrong. And skimping on thetoppings. I get better pizza at papa John's if I was at home that's were I'd go Read more
I ordered a family pasta and Cinnabons and Cinnabons had no icing and my family pasta had one bowl that had like 10 noodles in... it. I called to get it fixed they were rude and the manager at the time she was rude and didn?t want to fix her mistake thenargued with me about it. I explained if I?m paying 18 bucks for two family pastas I expect to get enough to feed my family. Iwas only trying to get one replaced. Either way this was at 445 and the date was July 26 and when I asked her for her name whichI think I heard someone say kiarra she told Me she did not have to tell me bc she knew she did wrong. I wasn?t about to sayanything until she refused To tell me her name bc that means she knows she mishandled the situation. And look at those breadsticks btw!! Ugh Read more
I ate at pizza hut and I have to tell you the place was clean really clean the food was great and the employees very friendly... and helpful I would recommend them you welcome Read more
Food was amazing, staff always polite, never have a problem with them. I will definitely be returning.
I just left the restaurant and while we were there which we were the only 2 people eating we did not get any service at all I... had to go get my own napkins our own Box and I went into the kitchen twice to ask for help I will never go there again Read more
Ordered pizza at 6pm. Was told it would be 90 minutes for delivery. At 745 I called was told my order was out for delivery.... Called again at 8 pm was told it would be a couple more minutes. Still no pizza at 830 called again. Was told delivery drivercould not find my address and had returned to the store. I explained in great detail how to find me and he said I will run itright out. Told him I didn't want a pizza that had been out for over an hour. He then told he would make it fresh and deliver itto me. 930pm still no pizza and the store was closed. How do you run a business like that. Horrible customer service. Read more
Wrong order, staff lied, new district manager is young and believes the young girls that were completely disrespectful. To say... you are short staffed and continue to employ lying staff only shows your complete disrespect to the brand. When an employee actsin the manor at which we were treated only says ____ you to the owner and their coworkers, the customer has nothing invested.After two years of saying that you are short staffed, now becomes a crutch to allow bad behavior, as leaders you need to workwith in your new staffing models and start holding staff accountable. To sustain or even grow, businesses need to create a newmodel of growth, in a inflation driven economy pizza is the best bang for a family. Read more