Reviews for Baskin-Robbins in Sparks, NV
This place is absolutely filthy. Was there today and the ice cream in the cooler was a mess and had other flavors mixed in. I... don't know why the staff wear gloves to make a milkshake but not to scoop ice cream, so gross. Their hands are all over the icecream. To top it off, the booths and floor were so gross. There were ants on the floor where ice cream was dried up.Disgusting. Read more
We arrived at 11:30. The counters and work areas were filthy. I ordered a chocolate milkshake. The solitary worker advised... they were out of milk, but offered me his own smoothie after assuring me he had not had a drink of it yet!!! Wont be goingback....... Read more
Typical B and R. I went early Saturday morning and the establishment was empty. Special ordered an ice cream cake and left. The... staff taking the special order was very patient. A pleasant experience. Read more
The 23 flavors was not worth a 26 minute wait. 11 people in line and one girl just sat and cleaned while the other girl could... barely muster enough wrist strength to scoop the ice cream from the tub. I also ordered from this location through uber eats afew weeks prior, order was lacking items. Read more
When this BR first arrived, our community was so happy. It was a pleasant friendly environment. Customer service outstanding!... Not so much anymore. I go in often which I no longer will. The other day I went in and ordered 2 scoops. As my server wasreaching down for my 2nd scoop, her long hair kept brushing over the scoop already in the cup. When I advised her of that andtold her I didn't want that scoop due to her hair brushing over it, I got a dirty look, no apology. I went in days later andbasically got ignored. I kindly asked for assistance and the older man said "sorry, I didn't see you." He looked right atme???? Ive noticed that each time I'm in there, the floor is filthy, ice cream case windows are sticky and dirty. Have theychanged owners? It went from being clean and pleasant to unfriendly and dirty! Read more
Truly disappointed with this store. Ordered door dash and the peanut butter chocolate was out of stock and they replaced it with... vanilla!!! Really?!? Vanilla? Why not do something closer to what I ordered?!? Like maybe, chocolate? Or Reece?s Peanut ButterCup??? Wow! Truly amazed with their common sense! Read more
Okay so frustrating experience the other night here. They have scoops for $1.70 on the 31st. They also have free waffle cone if... you order 2 scoops or more. We confirmed before ordering that we could get both and were told, even at the register that itended up being about $.10 because of how their system worked. My 9yr old told me to check the recipe because it didn't add upand I did to find out that they charged me full price for the waffle cone. I brought it to their attention only to be told therewas nothing they could do. I told them that wasn't good enought and eventually got the attention of the manager and she said shecouldn't do anything because it's what they're system was. No apology, just gave us some free scoops after she sensed myfrustration. Sorry goes a long way and I didn't get anything of the sort. It wasn't about the money, it was about them tellingme something and not being able to stand behind it. After reading the small print it turns out both offers can't be combinedwhich is fine, just wish we would have known before we bought 8 double scoops.... I think we'll go to elsewhere and pay morenext time. Anyways, there's my rant. ???? Read more
Every time I go here the service is excellent. Obviously the ice cream delicious.