Reviews for McDonald's in Spanaway, WA
Poorly trained workers with weak communication skills. It took a full 5 min to get service at the second drive thru lane. When... they finally got around to us they were unable to input the mobile code we gave them, and instead of letting us know that thedeal would not go through they just charged full price to our card without saying anything. This ended up costing us 4x theamount it would have if they had input the code properly Read more
Why would indoor dinning be closed? I ordered ahead with the app, what a joke! The employees here can't even run the drive... through right. They have two lanes but it still took ten minutes to confirm my app order. Then the person who was taking orderstook orders from the other lands three cars in a row, why? Shouldn't the do over other lane. I'll never come back to this store.New management would be a suggestion. Read more
Tried going into dining room at 620am. Door was still locked even though hours say it opens at 5am. Had to walk through drive... thru because we were pulling a boat. The lady in the window when we walked up was on her phone, and extremely rude. Will be thelast time we stop at this store. Read more
Worst McDonald's around. Spanaway really living up to its name. Fries dumped upside down in the bag. Just rude.. It doesn't take... much to put them in right side up. Then when asked they said I can have new fries but have to pull around and wait.. No, I amnot letting you force me to wait for your rudeness. Then small milk shakes in an open clear cup. What happen to them being insmall kids cup with a lid and straw? I cant have this in the car spilling everywhere. I went in to have them put in cups. Theworker said they have never done that. I asked for the cups anyways. I said It felt like it was deigned to spill. She rudelysaid "I am not dealing with this" and walked away and made a huge scene behind the counter about me wanting it in small kidcups. They yelled loudly about " That guy wants it in cups and I'm not dealing with it". Very rude and unprofessional staff.Manager did not seem to care about any of it. They just watched it all happen. Do not recommend eating here. I have had manyproblems in the past with long wait times, being ignored at the counter and just unkempt looking employees. Makes me think thefood isn't suited for consumption. Beware!!! Read more
This place has to be one of the lowest rated Mcdonalds, around, literally everytime I go here, it's either closed early closed... dining room(not enough staff),(or without any reason), shake machine is down 50%, of the time, extra long drive thru times,forget something on your order, and out of something you probably want, most of the time, but I will say they do have a fewworkers here, that, without them, it would be even worse, like the lady mom, I think they call her, but she has a nickname andeveryone knows her that works here, so they know who I'm talking about, she is great, and makes the long wait worth it, as sheis very friendly and apologizes eveytime, something is wrong, in the drive thru, and I give her much credit for staying here solong, but it is getting better, than it used to be, and that is saying something, Read more
Overall quality has gone down hill, both customer service and food quality. 50/50 chance that employees are polite or even... attempt to seem to care you're there. This is likely an owner or management causing a poor workplace environment causing unhappyemployees based on a few interactions and the below mentioned complaints. Have had a number of issues with a couple outstandingcomplaints, one of which forced me to dispute a charge so I don't really expect a response from management on that. The other,which corporate said I would hear from management, I have yet to hear back since June 1st. So just a heads up, if you have anyissues don't expect any resolution or follow-up. Read more
A solid 3 out of 5. Drive thru crew seemed disoriented and unsure of our order after we paid and went to the pick up window. We... almost left without one of the items ordered, but since we checked the bag before driving off we still got it. So. The breakfastburritos were surprisingly decent, with eggs and a cheesy sauce and a couple of sausage bits. Not dazzling, but decent andinexpensive. Hash browns were cooked fine, crispy and greasy. Um. A lil too greasy as they soaked through the bottom of thebag. Enough napkins were provided, thank goodness. (That said, I'd say take caution and don't set the food bag on your lap. Wewere lucky to be wearing old work clothes or it could have been quite distressing.) Would I return? Maybe. I mean, it's fastfood fuel for cheap, so I guess when you need to eat something asap it's all right. Read more
Need to learn how to manage drive thru. This location always has the longest wait. I watch food be handed out ahead of me the 3... min later a kids meal. I pull up and my meal is already bagged and getting cold.. No reason we all had to wait. Have them pullto a waiting spot. Keep the line moving. Read more