Reviews for Sweetwater Express in Southfield, MI
Wasted potential. I have been to this location a handfull of times. Let me tell you something, some of the best chicken I've... ever had. And I've been to a TON of absoloutely fantastic chicken restaurants so that says a lot. As a matter of fact i wouldrate this place It's highly deserved 5 stars if not for one very glaring and HUGE issue. On my first appearance at the place,when I read the reviews and was confused out of my mind at the negative feedback...but after going there 8 times or so I seewhy. The staff is HORRIBLY undisciplined. Key word "undisciplined" they are nice and friendly and can carry conversations well.They do their jobs well, not exactly efficient. I show up to this place...somewhat often maybe once or twice a week for alittle while now. Their opening times are 11am which is usually when I myself take my lunch. This location is NOT for earlyrisers. I have had to wait until near 11:45am until I actually had to leave to return to work because they took so long toopen. On that note i have no idea if they even opened at that time because of the fact I left. Which means they could've beenclosed still for even longer possibly. -this is not just a one time occurrence however. I'd say 5 of the 8 times I've beenthere the restaurant was closed until 11:20am to 11:30am. Which might not sound like much, but for people taking lunch off workduring the day thats kinda a big deal. The next issue is the time it takes for them to make a meal. I typically order theirchicken strip and chicken wing combo when I go there and to wait it takes about 20 to 30 minutes sometimes even more. I myselfhave worked at KFC and know how this stuff is typically prepared. I can tell you for certain I can cut that time down to 15 or10 bear minimum with my own cooking equipment. When i worked at KFC previously, my boss would simply have us there almost 2hours early to make sure everything is ready on opening time. It's kinda sad actually to see a place with so much Read more
The food is great and the wings has a very special flavoring...whatever it is it is PERFECT with rice. Johnathan was great and... always takes time to remind me of things I forgot to order that I usually get. Read more
every single time i order here on doordash they never give me the extra ranch i pay for. the food is great but i don't... understand why they won't just give me the extra cup of sauce. sometimes they give me one ranch and one bleu cheese. i almostexpect not to get it but always hope someone throws it in the bag Read more
I've been eating Sweetwater Tavern wings from the original location on Congress for decades. They are one of a kind and always... worth the trip. This Southfield location is a disgrace. Dry, flavorless, overcooked wings with sad sides. Even the roastedpotatoes were flavorless and overcooked. Truly disgusted that I wasted my money with this knock-off. Read more
If I could give them no stars, I would. I tried to call and was put on hold for 5 mins, from there I decided to place my order... via doordash. I had someone pick the order up for me. When they arrived and gave the name on the order the guy at the countercorrected him and told him a different name. That person's order was slightly different. But.....I had already paid for theorder via doordash. I went into the restaurant and explained what happened and the employee refused to refund me the money theperson paid when he picked up the order. He was not only rude, but didn't want to take accountability for his error. I had tocontact doordash and obtain a refund. I so disappointed with the service and lack of professionalism. You know thesaying.......I won't order from "sweetwater express or tavern ever, ever, ever again. Read more
The customer service was terrible and the order taking was unorganized. One of the cooks was holding his phone in one hand and... frying food with the other. The whole staff was unprofessional at 1030pm. The lemon pepper wings were not lemon pepper theywere lightly sprinkled with seasoning. More like a dash of lemon pepper. The baked beans were straight out of the can andnot even doctored up. The best thing there were the undercooked french fries. Read more
This was the first time I ordered from sweetwater. I was super excited because the menu looked and sounded amazing, and the... reviews on google were great. I ordered steak bites and beer-battered chicken. Unfortunately, the steak bites looked likecharcoal. They were so overcooked and dry, and they were completely inedible. Chicken was better than the steak bites, but werealso extremely dry. Very disappointing Read more
Where do I start?. It hurts to write this review. I?ve been a Sweetwater customer for years and have put so many of my friends... and family onto their wings. Over the years the quality of the food has decreased while the prices have increased. The wings Irecently got left an awful scent on my hands, I couldn?t finish them and had to toss them out. Read more