Reviews for Cold Stone Creamery in Southborough, MA
You can't beat an ice cream from Cold Stone, the flavors rock.
I didn?t get what I paid for. Paid for chocolate Ice cream online but up on arriving at the store I was told that i can only get... replacement. Not worth my $$. Read more
Worst experience. Went to get ice-cream and gift cards as teachers gifts. The staff was totally clueless and unsupervised. They... did not know if their store sold gift cards. They had to call their manager on phone for everything. Once the cards werelocated, the staff was unable to load them and said they are not working. While all this was going on, our icecream turned tosoup and a long queue formed behind us. We were going to buy more than $100 worth of gift cards, their loss! Read more
I wish we had looked at the reviews for this location before ordering a pick up order tonight. We ordered ahead of time and went... to pick it up, and on top of waiting additional time for the order after arriving (which honestly wouldn?t have been the worstpart)- there was no sense of urgency or professionalism from these kids. Easily heard a party going on in back - I show up andone person comes out and claims that they are working on our order. 7-8 minutes transpires of confusion, looking up what goes inan order, handling fruit and cutting a banana bare hands and no gloves, and then after messing up creating one of my two ordersincorrectly, another person comes out to complete it. They hand it to us to go, I ask for spoons etc- both the orders we gotwere incorrect, one missing a topping and the other missing a waffle cone/ Huge disappointment- growing up in MN where coldstone was a religion - I understand times change but being professional and doing your job should not be something of the past.Definitely won?t be returning. Read more
I went to this coldstone today and was amazed by the waffles! The case was full and every waffle looked perfect. plus they... tasted great along with the ice cream. Definitely recommend taking the trip to this coldstone!! Read more
Usually a good experience, though the amount of ice cream you get depends on who?s making it. This time was really upsetting. I... ordered a medium, but got the same amount as my husband, who ordered a small. And, my waffle bowl was burned and so brittle, Icouldn?t use it. It looks like whoever made it didn?t use enough batter. I did my order online, as I?m quarantined, which is whythis is more frustrating. I couldn?t even make the complaint in person to get this fixed. Not to mention the 20% I added to theorder. $20+ dollars for burnt and incorrect food. ?? Read more
Yummy, delicious ice cream; various flavors; so many choices of mix-in's, it's hard to choose! Staff was friendly and patient... while we made up our minds. We will go again soon. Read more
Great ice cream but expensive. Sometimes there's only one person working so the wait can be long.